Help Desk Technician

H

Heartland Community College

Posted 3 months ago

Full Time

St. Louis, Missouri

In Person

Smart Summary

Responsibilities

Provide technical assistance for computers and phone systems while monitoring and troubleshooting hardware and software issues. Ensure information systems comply with security directives and act as a communication bridge between management and technical teams.

Qualifications

You will be responsible for providing fast and useful technical assistance in operating computers and phone systems. You should have good technical knowledge and be able to communicate effectively to understand and solve problems. Proficiency in Windows operating systems and IOS devices is required, along with strong problem-solving skills.

Must Have Skills for ATS

Windows operating systems

IOS devices

hardware troubleshooting

software troubleshooting

IT support

Job Description

Help Desk Technician Murphy Company, the Best Choice in Mechanical construction since 1907, is hiring a Help Desk Technician for our St. Louis, MO office.     Job Information Job Title Help Desk Technician Reports To IT Operations Manager  Location St. Louis, MO Number of Direct Reports 0  

About Murphy Company

Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets that provides its professionals the environment, opportunities, technology, and tools to experience a rewarding career. Being a company that prides itself on its core values of employee well-being, enduring relationships, integrity and professionalism, we know it starts with our employees. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.   

We Are Looking For Someone Like You  

As a Help Desk Technician, you will be a vital member of Murphy’s IT team. You will be responsible for providing fast and useful technical assistance in operating computers and phone systems. An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and work toward a solution.

Your Day-to-Day at Murphy Company  

  • Supporting, monitoring, testing, and troubleshooting hardware, software, and IT issues
  • Ensuring all information systems are operated, maintained, and disposed of per compliance directives
  • Ensure all users have the appropriate security clearance, and authorization, and need to know, and are aware of their security responsibilities
  • Support the management and technical team by being an organizational bridge of communication and specifications  

Bring Your A-Game!  

Our ideal candidate should possess the following traits:  

  • Proficient in tools of communication (Word, Excel, PowerPoint, Outlook, etc.) 
  • Ability to support, monitor, test, and troubleshoot hardware and software
  • Proficient in Windows operating systems
  • Proficient with IOS devices
  • Strong problem-solving and analytical skills
  • Ability to quickly learn new technologies and concepts
  • Excellent communication skills that include listening, verbal, and written skills

What We Will Bring to the Table  

  • A collaborative, family-friendly work environment   
  • Knowledge and expertise that has helped us grow and thrive for nearly 120 years  
  • Competitive pay and an excellent benefits package, including health and life insurance, a robust wellness program, 401(k), and profit sharing.  
  • A robust PTO program designed to support real work–life balance
   

H

Heartland Community College

Per Colorado State Law Our CO Plumbing Contractor License PC.0000846. Our Master Plumbing License is MP.03001288. Since 1907, Murphy has set the standard for mechanical industrial and industrial construction and engineering, providing clients throughout the United States unsurpassed quality, timely execution and excellent value for a fair price. Our more than 1,100 employees located in corporate offices in both St. Louis and Denver work as a team to provide valuable solutions to our customers. Our strong emphasis on quality workmanship, professionalism, safety and continuous improvement gives us the leading edge in ensuring the delivery of exceptional value to our customers.
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