Fairview is looking for a Patient Financial Services Representative to join our revenue cycle team. This is a full-time, benefit-eligible position focused on billing, collections, and resolution of inpatient and outpatient accounts receivable. In this role, you will work collaboratively to ensure accurate account resolution, support positive patient financial experiences, and help secure appropriate financial resources to promote timely and accurate adjudication of claims. The ideal candidate will have strong problem-solving skills, attention to detail, and a commitment to providing excellent customer service in a fast-paced healthcare environment. 

Responsibilities

• Intentionally prevents untimely revenue shortfalls by taking action to resolve financial transactions appropriately and effectively to ensure collection of expected payment; escalates issues when appropriate.
• Completes daily work assignment timely and accurately in accordance with the identified productivity and quality standards set forth by the organization.
• Performs the best practice routine per department guidelines
• Proactively looks for continuous process improvements involving people and technologies through tracking, trending, and providing feedback.
• Accelerates business outcomes by identifying ways to fully resolve accounts through single-touch resolution when possible.
• Understands revenue cycle and the importance of evaluating and securing all appropriate reimbursements from insurance or patients.
• Contacts payers via portal or provider service center to facilitate timely and accurate resolution of accounts.
• Responsible for processing external correspondence in a timely and efficient manner.
• Ensures internal correspondence is clearly and professionally communicated and processed expeditiously.
• Responsible for verification of insurance and/or patient demographics.
• Understands expected payment amounts and Epic expected payment calculations to appropriately adjust accounts.
• Educates patients and/or guarantors of patient liability when appropriate.
• Understands and complies with all relevant laws, regulations, payer and internal policies, procedures, and standards, and applies this understanding through daily work

Required QualificationsPreferred Qualifications

• 1 year Medical billing office setting experience
• MS Office experience
• Insurance/follow up experience
• Coordination of benefits experience
• Epic, Brightree, Billing Bridge, or comparable software account experience

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract