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Front Desk Receptionist

Mainspring Recovery

Posted 3 months ago

Full Time

Lynchburg, Virginia

In Person

Smart Summary

Responsibilities

The Front Desk Receptionist manages incoming calls, greets guests, and maintains the organization of the front desk area. They also handle mail and provide general administrative support to the staff.

Qualifications

You have a high school diploma or GED and at least one year of experience in a front desk or similar role. You are proficient with Microsoft Office Suite and possess excellent communication and organizational skills to manage tasks effectively and maintain a professional, welcoming demeanor.

Must Have Skills for ATS

Microsoft Office Suite

Excel

Word

Outlook

Teams

Job Description

Job Title:

Front Desk Receptionist

Reports To:
Executive Assistant

Department:
Administration

Location:
On-site, Lynchburg, VA

Employment Type:
Full-time | Hourly | Non-Exempt

Job Summary

The Front Desk Receptionist will play a crucial role in providing excellent customer service and creating a positive impression for our guests. The ideal candidate for this role will have strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment

Key Responsibilities

  • Receives, screens, routes and responds to incoming telephone calls. 
  • Takes accurate messages and ensures timely delivery. 
  • Greets guests and provides appropriate assistance and information in a welcoming manner. 
  • Maintains cleanliness and organization of the front desk area. 
  • Handles incoming and outgoing mail and packages. 
  • Provides general administrative support to staff as needed. 
  • Performs all other duties as assigned. 

Minimum Qualifications

Education / Credentials

  • High school diploma or GED required. 

Experience

  • A minimum of one (1) year in a Front Desk Receptionist or in a similar role is preferred. 

Knowledge / Skills

  • Proficiency with Microsoft Office Suite (i.e. Word, Excel, Outlook, Teams).
  • Excellent verbal and written communication skills. 
  • Strong organizational skills with the ability to prioritize tasks effectively. 
  • Professional demeanor with a friendly and welcoming attitude. 
  • Behavioral health facility experience a plus.

Working Conditions

  • Direct care and client-facing position.
  • Full-time, 30 hours per week Thursday, Friday, Saturday 8:00am-6:00pm

Why This Role Matters

Pre-Employment Requirements

Mainspring conducts, as required, job-related background checks, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.

Equal Employment Opportunity Statement

Mainspring is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

EEO is the Law:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

Mainspring Recovery

The name “Mainspring” was chosen with intention and meaning. In a mechanical watch, the mainspring is the central source of power. It is the tightly wound spring that stores energy and releases it gradually, keeping every gear, hand, and movement working in harmony. Without it, the watch cannot function and time itself appears to stand still. In much the same way, Mainspring Recovery was founded on the belief that healing begins when a person reconnects with their own inner source of movement, resilience, and life. That moment of reconnection is where healing truly starts. With this philosophy at its core, founder Yitzy Halon envisioned creating a place that reflected both restoration and possibility. His goal was to design an environment where individuals seeking recovery could experience dignity, structure, and peace while rebuilding their lives. Recovery requires more than treatment alone; it requires an atmosphere that encourages hope, stability, and human connection. After an extensive search for the right location, Yitzy discovered a former Sleep Inn hotel in Dumfries, Virginia. The property offered the opportunity to transform an existing structure into something entirely new—a residential treatment center designed to support individuals on their recovery journey. In March of 2022, construction began to convert the hotel into what would become Mainspring’s flagship 74-bed residential treatment facility. By December 2022, the transformation was complete. Just a few months later, in March 2023, Mainspring received its license from the Virginia Department of Behavioral Health and Developmental Services, officially opening its doors to individuals seeking treatment and support. The vision did not stop there. In 2025, Yitzy expanded Mainspring’s mission by revitalizing the historic Court Street property in Lynchburg, Virginia. Once a vital community resource that had closed its doors, the building was restored and reopened to serve the residents of Lynchburg.
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