Agency

Dept of Transportation

Division

State Hwy Administrator - Div of Hwys

Job Classification Title

Administrative Associate II (S)

Position Number

60018316

Grade

NC02

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This position will serve as an Administrative Associate II and is a multi-unit support role, floating between the Cumberland Bridge, Cumberland Maintenance, and Roadside Environmental offices. The primary responsibility of this position is answering incoming calls, determining the nature and urgency of those calls and providing routine information to callers or directing calls to appropriate staff. This position is the primary point of contact for all office visitors. This position performs a wide variety of office and clerical duties to accomplish the processing of information, documents and materials. Essential job duties include, but not limited to, entry and filing. This position will operate a personal computer and use a variety of applications including, but not limited to, SAP, Beacon, Workday, TIMS, Microsoft Word and Excel. This position utilizes a variety of office machines including, but not limited to, printers, copiers, calculators and shredders. The individual in this position must maintain a high degree of accuracy and multi-task in a fast-paced office.

Additional Expectations:
General knowledge of office work procedures, methods and practices. Ability to utilize Personnel Manual and Policy and Procedures Manual. Ability to work independently, prioritize daily tasks, process technical information and follow oral and written instructions. Ability to operate computer, copy machine, fax machine, multi-line telephone system and scanner. Ability to present information clearly and concisely in oral and written form in order to communicate with the public, DOT employees and governmental officials. Ability to utilize office equipment and other technology (software and systems) to meet work needs. Ability to stoop and bend for filing purposes. Selected applicant will be expected to legally operate a motor vehicle. SAP experience preferred. Microsoft Office experience preferred. Position requires work during adverse weather such as snow and/or ice, tornadoes, hurricanes, etc. which can lead to working extended daily hours, weekends and holidays. May require work during non-traditional work hours, including nights, weekends, holidays and times of emergency.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range:  NC02 - $31,200 - $51,249

Management prefers applicants with the following:

• Customer service experience, including resolving customer issues.

• Experience with Microsoft Office using programs such as Access, Word, and Excel.

• Experience in completing and/or maintaining records and reports.

• Experience interpreting and/or explaining policies, procedures, and laws. Experience with letter writing, using correct spelling, punctuation and proofreading.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school or General Educational Development (GED) diploma and (1) one year of administrative experience; or an equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Marjorie Smith Davis

Email:

DOT-WorkdayJobRecruitment@ncdot.gov