Primary Location:

JHHS - Med Center SW - UMC

Address:

9700 Stonestreet Rd. Louisville, KY 40272

Shift:

Second Shift (United States of America)

Job Description Summary:

The Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing properly for services rendered. Obtains accurate insurance information and signatures when applicable and explains payment options available and refer to Patient Financial Counselor if necessary.

Job Description:

Essential Functions:

Receives and interviews patients in a courteous, empathetic, and professional manner
Obtains and enters complete and accurate patient demographic, guarantor, and insurance information
Assures completion of forms for signatures, authorization and consents
Reviews patient insurance information and assigns appropriate insurance payor plan codes including policy, group and authorization numbers to ensure proper billing
Assigns appropriate patient types and beds according to the type of registration (ER, Inpatient Admits, Observations, Outpatient Surgery (ODSU), Lab, Radiology, T-accounts, etc.). Works with physicians and nurses to ensure accurate patient placement. Corrects all changes to accounts prior to billing (inpatient to observation, observation to inpatient, inpatient to ODSU, etc.)
Ensures that the ordering, attending, referring and primary care physicians are documented in the hospital computer system (SMS) correctly when registering patients
Maintains awareness of individual patient needs and wait times for registration. Monitors waiting and treatment areas for patients that have not been registered

Other Functions:

Complies with all department and hospital policies and procedures
Maintains an efficient and effective patient flow
Complies with local, state, and federal rules and regulations, and the requirements of accrediting bodies
Performs other duties as assigned such as representing the group to management internally & externally as needed; responding to management inquiries and requests, etc.
Attends and participates in department and hospital meetings, in-services, and quality improvement teams
Contributes to the accomplishment of department and hospital objectives
Projects a positive personal and professional image of the Patient Access Representative, department, and hospital at all times, under all circumstances
Maintains a clean and orderly work area
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned

Additional Job Description:

UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana. Additional access to UofL Health is provided through a partnership with Carroll County Memorial Hospital. Affiliated with the University of Louisville School of Medicine, UofL Health is committed to providing patients with access to the most advanced care available. This includes clinical trials, collaboration on research and the development of new technologies to both save and improve lives. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Patient Access Registrar, Medical Center Southwest, 3:00p-11:30p