Customer Service Clerk

Medina County District Library

Posted 3 months ago

Full Time

Brunswick, Ohio

In Person

Smart Summary

Responsibilities

Provide high-quality customer service to library patrons, including registering new members and assisting with equipment. Handle clerical tasks such as processing materials, managing bank deposits, and processing passport applications.

Qualifications

You have a high school degree or equivalent and one year of experience working with the public. You possess strong keyboarding skills, the ability to learn computerized systems, perform simple calculations, and communicate effectively with others. You are also able to work as part of a team and are friendly in dealing with patrons.

Must Have Skills for ATS

passport acceptance agent

keyboarding

computerized circulation system

passport application processing

Job Description

REQUIRED KNOWLEDGE AND ABILITIES TO PERFORM THE FOLLOWING:  

The Medina County District Library is seeking a Customer Service Clerk to provide great customer service to patrons and staff. Duties include but are not limited to registering new patrons, checking out materials, assisting patrons with Library equipment, collecting monies, preparing and making bank deposits, resolving problems for patrons, processing library materials, processing passport applications, answering telephones, serving as a receptionist welcoming patrons to the library and performing other clerical duties as assigned. 

QUALIFICATIONS: 

Candidate must possess a high school degree or equivalent and be a U.S. citizen, eligible to become a passport acceptance agent; one year experience working with the public; keyboarding skills; ability to learn computerized circulation system, perform simple calculations, use language effectively, be friendly in dealing with others, and ability to work as a team member.  Customer service experience a plus. 

WAGE: $13.62 per hour; additional $2.00 per hour Sunday premium; Grade 1

BENEFITS: Vacation, sick leave, personal days, holidays, group health benefits, and other benefits based on Union contract; Public Employees Retirement System  

HOURS: Full time; 37.5 hours per week; flexible schedule required including some evenings, Saturdays and Sundays (schedule subject to change based on needs of the library)

OTHER: Union Position

DEADLINE FOR APPLICATION: Open Until Filled  

MEDINA COUNTY DISTRICT LIBRARY is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Medina County District Library

"The magic of a library is how it opens a wonderful door to explore new topics, expand our knowledge about subjects we love and introduce us to delightful experiences." Mary Ogden, former Board of Trustees, President Our mission is to enrich life in our communities with outstanding and innovative library services for all. Medina County District Library serves our county with six locations and a bookmobile. We provide access to over 480,000 items in our collection and over 12 million items through the CLEVNET library cooperative. All of our locations have free wireless access both inside and outside as well as public computers. Our library system is know for its programs for all ages. Visit www.mcdl.info/download to get e-books and many other digital offerings. Mission Statement: Medina County District Library enriches life in our communities with outstanding and innovative library services for all. Vision Statement: Medina County District Library will be: The premier provider of information and recreational pursuits for our communities Second to none in the library experience we provide each customer Accessible to all A fun and amazing gathering place An innovator in the use of technology A catalyst for the vision and ideals of our communities The best place to work in Medina County A national leader in libraries Core Beliefs: Knowledge enriches lives. All people have the right to free and open access to information. All people have value and worth. They deserve respect and fair treatment. Medina County District Library values community connectedness.
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