Inova Physical Therapy Ballston is looking for a Patient Access Associate to join our team. This role will be full time, five 8 hours shifts per week, including two closing shifts (10:30am-7:00pm).

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Job Responsiblities:

• Works independently to complete assignments without close supervision; Improves inefficiencies
  and minimizes repetitive errors by changing/improving workflow processes; Uses a logical
  process to identify the cause of problems and develop appropriate solutions.
• Selects an appropriate method of communication for audiences and adjusts communication style
  when needed.
• Explains insurance benefits and patient liability by using appropriate communication
  methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance
  information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special
  attention/support; Interviews patients to secure and document required medical, financial,
  demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative
  sources of payment for healthcare services including medical assistance programs, loans and
  grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and
  guests until help arrives – if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a
  timely and professional manner.
• May perform additional duties as required.

Minimum Requirements:

• Education:  High school diploma or equivalent.
• 1 year of customer-service work experience or 1 year of experience in a medical setting. (Associate's degree in lieu of experience)

Preferred Qualifications:

• 2+ years of customer-service experience.

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.