Dispatch/Scheduler

Cloud Contents

Posted 6 months ago

Full Time

Ramsey, Minnesota

In Person

Smart Summary

Responsibilities

The role involves managing incoming calls, collecting loss information, and scheduling service crew appointments. Additionally, the dispatcher performs basic office duties and assists visitors at the facility.

Qualifications

You have prior customer service and dispatch experience, or are willing to be trained. You must possess strong computer and multi-line phone skills, with the ability to multi-task, prioritize, and problem-solve in a fast-paced environment.

Must Have Skills for ATS

Customer Service

Dispatch

Multi-line phone systems

Scheduling

Job Description

Cloud Contents is a leading disaster restoration company seeking another Dispatcher/Scheduler for our growing Communication Center department. Our company strives to build everyone on multiple levels by always creating a win/win situation with our team members. If you are looking to be part of a winning team and are looking for the opportunity to grow yourself both personally and professionally then you have come to the right place.

Benefits:

  • Hourly and commission pay based on performance
  • Paid medical
  • Dental
  • 401K + Match
  • Paid Vacation and Holidays
  • Detailed training and coaching

Requirements

  • Prior customer service
  • Dispatch experience or willing to be trained 
  • Ability to multi-task
  • Must be able to prioritize and problem solve
  • Must be positive and energetic
  • Must have computer and multi-line phone experience
  • Must have strong desire to grow and learn

Dispatchers/Schedulers Main Responsibilities Include the Following:

  • Answer and re-directing incoming calls
  • Take new loss information
  • Prioritize new losses
  • Schedule service crew appointments as needed
  • Appointment follow-up
  • Perform basic office duties
  • Assist with receiving visitors in the facility

Compensation: $18/Hour + Bonus

Job Types: Full-time

Pay: $18.00 - $20.00 per hour (Depending on Qualifications)

Cloud Contents

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