We're Hiring: Bilingual Member Service Representative

Location: On-site in Santa Fe, NM

Schedule: Varies Mon–Fri, 8:00 AM–7:30 PM; Sat, 8:30 AM–1:30 PM

Status: Full-Time (40 hours/week)

Starting Pay: $21.00/hour

Guadalupe Credit Union is looking for a Bilingual Member Service Representative to join our team! In this role, you'll support our members by processing accurate financial transactions and connecting them with the best financial tools and advice to help them thrive.

GCU offers a comprehensive benefits package to support your overall well-being.

Key Responsibilities:

Provide friendly, professional service and build rapport with members
Accurately process deposits, withdrawals, loan payments, and other transactions
Handle cash in accordance with GCU standards and procedures
Identify member needs and make product or service referrals to support financial empowerment
Collaborate with your team and other departments to ensure member needs are met

Preferred Experience:

Cash handling
Customer service experience
Bilingual in Spanish and English is required, including the ability to understand and speak fluently.

Physical Requirements:
This position requires regular walking, talking, and hearing, and may involve long periods of standing or sitting. Occasional light lifting, bending, and reaching may be required.

Additional Info:
After your application is reviewed, you may receive an email invitation to complete a short skills assessment. A computer is required to complete the assessment. If you don't have access to one, please contact us at (505) 216-0456 or (505) 216-0479 to schedule a time at one of our branches.

Guadalupe Credit Union is an Equal Opportunity Employer and a Drug-Free workplace (background checks and drug screening conducted).

Welcome to Guadalupe Credit Union (GCU) – where we offer more than just banking services; we provide a financial family for our community. Since 1948, based in Santa Fe and extending throughout Northern New Mexico, GCU has dedicated itself to financial empowerment for all our members. At GCU, we understand that managing finances can be challenging, but you’re not alone. We stand by our mission to empower our members through education, support, and tailored financial solutions. Our services range from everyday banking, like checking and savings accounts, to loans and credit solutions designed with your best interests in mind. What sets us apart? Our commitment to financial education. We believe knowledge is power, especially when it comes to finances. That’s why we offer free financial coaching to our members. Whether you’re planning a budget, saving for a goal, or navigating credit, our expert coaches are here to guide you every step of the way. As a Community Development Financial Institution (CDFI) and a low-income designated credit union, we focus on serving the needs of our community members, especially those underserved by traditional banks. Our bilingual services (available in both English and US Spanish) ensure that no one is left behind in their financial journey. Our tagline, “More than banking, we’re family,” reflects our commitment to creating a supportive and inclusive community. At GCU, you’re more than just a member – you’re part of a family that looks out for each other. We invite you to join us, not just to bank, but to be empowered, educated, and elevated financially. Explore what GCU has to offer at GuadalupeCU.org. Discover a world of financial possibilities, learn more about our services, and join a community dedicated to your financial success. Welcome to the family!

Member Service Representative - Bilingual

Member Service Representative - Bilingual

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