Guest Service Representative - Lead

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Nothing Bundt Cakes #248

Posted 3 months ago

Full Time

Clive, Iowa

In Person

Smart Summary

Responsibilities

The Lead Guest Service Representative is responsible for providing a warm welcome to guests, processing orders accurately via the POS system, and maintaining a clean bakery environment. They also assist in managing retail displays and supporting the cake crafting process.

Qualifications

You have a passion for creating a welcoming environment and providing exceptional customer service. You can effectively communicate product knowledge, process orders accurately, and maintain bakery presentation. Experience with POS systems and assisting with marketing initiatives is a plus.

Must Have Skills for ATS

POS system

Marketing email lists

Job Description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place,setting the mood and making a stop in the bakery an event worth posting about. You’llget to play party planner by helping guests order the right cake for their celebrationsand making sure their orders go off without a hitch. You’ll make everyone feelwelcome, and you’ll create an environment of generosity, happiness, and joy in yourcommunity:

But it gets even better:

We offer flexible work schedules.We’re keeping it casual. T-shirts and sneakers are where it’s at!Cake discounts. Yummm!You don’t have to be 18 to work here, so students can join us.This job is fun. It’s literally a piece of cake!This is a great place to make new friends!You’ll get trained. Not only on crafting cake, but on growing your career.We love to celebrate and bring joy to the community.
Accountabilities/Duties: 
  • Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.  
  • Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.  
  • Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. 
  • Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. 
  • Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. 
  • Replenishes retail merchandise and cake display case to ensure a strong visual presentation. 
  • Assists the Crafter in preparing cake decorations and packaging supplies as needed. 
  • Help open and close bakery including closing down registers. 
  • Learn to help build marketing email lists to help find potential fundraiser avenues. 


Apply now. Joy is the job.

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Nothing Bundt Cakes #248

Nothing Bundt Cakes was founded in Las Vegas in 1997 by friends Dena Tripp and Debbie Shwetz who had a vision that their homemade cakes should be shared with others. Our bakeries feature handcrafted Bundt Cakes made with the finest ingredients and available in a variety of sizes and classic flavors. We have more than 500 corporate and franchised bakeries in 40 U.S. states and Canada. Of the 500+ current Nothing Bundt Cakes bakeries, more than 90% are female-owned. We love what we do! Our brand purpose is to Bring the Joy every day because we believe that real smiles are contagious!
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