Hilton San Francisco Union Square is looking its next Bell Clerk Dispatcher to join our Guest Services team.

Our hotel features 1,921 guest rooms and more than 29,000 square feet of stunning event space. We're just two blocks from Union Square and the Westfield San Francisco Centre.

Enjoy fun perks such as career growth and development PLUS discounted hotel room stays for you and your family.  Join us where we know that you’ll love being a part of Hilton, the best hospitality company in the world.

Classification: Full Time

Shift Pattern: Various shifts with open availability needed (AM/PM/OVN), to include holiday and weekends

Hourly Wage: $27.08/hr (Probationary Rate), $36.11/hr (Full Rate on 91st Day)

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work.  We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through DailyPay 
• Medical Insurance Coverage – for you and your family  
• Mental Health Resources 
• Best-in-Class Paid Time Off (PTO) 
• Go Hilton travel discount program 
• Supportive parental leave 
• Matching 401(k) 
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount 
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more) 
• Career growth and development 
• Team Member Resource Groups 

• Recognition and rewards programs 

  
  *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?  

A Bell Clerk Dispatcher is responsible for communication with the guest services team regarding guest request and queries in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

• Answers department telephone, greeting/acknowledging guests promptly and courteously. 
• Tracks guest inquiries, reports and requests (via manual log and/or automated property management system) and dispatches guest services staff to respond to guest calls. 

• Dispatches up to 15 team members at a time to assist guests and requests.

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!