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Front Desk Monitor

V

Volunteers of America - Greater New York, Inc.

Posted 3 months ago

Full Time

New York, New York

In Person

Smart Summary

Responsibilities

The Front Desk Monitor manages the reception area by greeting visitors, handling phone calls, and controlling building access. Additionally, the role involves routing deliveries, conducting residence rounds, and assisting in crisis intervention.

Qualifications

You have a high school diploma or GED and possess a polite, pleasant, efficient, and firm demeanor. You are capable of operating a busy front desk/security operation, performing diverse tasks with ease, and maintaining confidentiality. You will be responsible for greeting visitors, managing access, and handling various administrative and resident assistance duties.

Must Have Skills for ATS

telephone operation

message taking

visitor reception

delivery handling

crisis intervention

confidentiality

Job Description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Front Desk Monitor

The Front Desk Monitor answers telephone calls and takes messages for staff, receives, and assists visitors, receives, and routes deliveries, aids residents, and controls front door access.

Wales Avenue Residence provides safe and supportive housing to two vulnerable populations: chronically homeless adults who struggle with a serious mental illness and/or substance use issues, and young adults who suffer from a mental illness and lack a support system, have one or more behavioral health disorders, or have recently aged out of foster care and are at risk of being homeless. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/housing

Location: Bronx, NY 10455

Minimum Qualifications:

  • High school diploma or GED preferred.
  • Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation. 
  • Must be able to perform diverse tasks with ease and maintain confidentiality.

Front Desk Monitor Principal Responsibilities:

  1. Greet all visitors; assist them directly or announce their arrival to staff or residents.
  2. Ensure that all clients sign in and out as required.
  3. Route mail and deliveries as required.
  4. Handle or assist in crisis intervention.
  5. Follow assigned procedures in emergency situations.
  6. Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

  • Medical, Dental, & Vision Coverage
  • Prescription Coverage
  • Life Insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.  Apply today! 

V

Volunteers of America - Greater New York, Inc.

Volunteers of America-Greater New York is the largest affiliate of the national organization, with more than 80 programs and 1,300 staff in the metropolitan New York area, Westchester and Nassau Counties, and Northern New Jersey. We are one of the largest providers of supportive housing and social services in the area, and we are the founder of Operation Backpack®, which provides new, full backpacks to students experiencing homelessness in New York City. We serve tens of thousands of men, women, and children in need every year including veterans struggling to find their footing, families who are homeless or escaping domestic violence, children with developmental delays, and older adults.
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