About

Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

A Bloomingdale’s Restaurant Shift Lead at Colada Shop is an essential part of the customer experience and delivers on our mission to be like no other store in the world. The Shift Lead is responsible for leading team members in running an efficient operation. They contribute to the day-to-day operations of Colada Shop, help maintain high store standards and conditions, and help foster a positive environment. The Shift Lead is also responsible for supporting all team members to exceed business goals.

Essential Functions

Customer Service: 

• Fosters and promotes a strong work culture and upholds both Bloomingdale’s and Colada Shop brand service standards.
• Fully understands the Colada Shop ethos and serves as a brand ambassador, both internally and externally.
• Continuously supports the team to provide exceptional customer experience. 

Operations:

• Opens or closes storefront; Completes opening or closing checklist, as applicable.
• Able to perform all POS functions, including opening and closing procedures, comps, voids and transfers.
• Completes daily shift report, to include financial reports, staff performance, guest issues, and repair and maintenance needs.
• Is knowledgeable with troubleshooting any and all equipment and communicates with store managers any non-resolved issues.
• Attends FOH meetings periodically with Store Manager.
• Ensures storefront, FOH and BOH are clean and appealing to guests.
• Assists with staff communication.
• Conducts DOH walk-throughs multiple times per day when on duty to ensure DOH compliance; Elevates all DOH violations immediately to Management.
• Promotes and practices safe work habits; Identifies and communicates potential safety hazards; Ensures accidents are documented following proper procedures.
• Monitors inventory and restocks as needed; Communicates products/supplies as needed to Management; Assists with new strategies to keep location stocked; Assists Management in running inventory.
• Provides feedback on guest experience to Management and proactively completes other duties as assigned by Management.
• Assists in maintaining 100% compliance with all relevant policies; EEO, labor, HR, wage and food safety laws and regulations.
• Assists with team onboarding and ongoing training.
• Is an expert in all FOH and BOH stations and monitor standards are kept.
• Supports BOH as needed to provide excellent service to guests.
• Monitors daily call-outs, performance and tardiness; Makes schedule changes based on business levels. 

Qualifications and Competencies

• High School Diploma or equivalent required
• 1-2 years direct experience
• Health department license or certification, Food Handlers, and/or alcohol certification as required by state or local requirement.  
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Essential Physical Requirements

• Position requires prolonged periods of standing/walking around store or department.
• May involve reaching, crouching, kneeling and stooping. 
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
• Frequently lift/move up to 25lbs.

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. - including Macy’s, Bloomingdale’s, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.