Inside Sales Representative Job Description

The Inside Sales Representative is an integral member of the sales and customer service team, providing frontline support to both new and existing customers. This role combines customer service and inside sales responsibilities and requires a comprehensive understanding of products, pricing, order entry processes, and industry standards. The representative must be capable of professionally assisting a wide range of customers, including Construction, Special Event, Seasonal, and Long-Term clients, while collaborating effectively with diverse team members. The position operates in a fast-paced environment where adaptability, attention to detail, and a strong commitment to excellence are essential for success. Position Details: • Employment Status: Hourly, Non-Exempt, Full-Time • Reports To: Sales & Office Manager • Location: Billerica, MA (in-office) • Schedule: Monday–Friday | Full-Time

About The Throne Depot

The Throne Depot is a family-owned portable restroom company serving Southern New England since 2005. With locations in Billerica and Rehoboth, MA, we've built a reputation for reliable, responsive service backed by our signature SOCO® (Service Or Call Office®) Service Guarantee - the competitive difference that sets us apart. We serve contractors, event coordinators, municipalities, and residential customers across Massachusetts, Rhode Island, Southern Maine, New Hampshire, and Eastern Connecticut.

Position Overview

We're looking for a motivated, people-first Inside Sales Representative to join our growing team at our Billerica headquarters. This is a dual-role position covering both inbound lead follow-up. If you love talking to people, closing deals, and being part of a team that actually delivers on its promises, we want to hear from you.

Key Responsibilities

• Respond promptly to inbound inquiries from contractors, event coordinators, municipalities, and residential customers; handle calls professionally and route to appropriate departments when necessary.
• Qualify leads, build quotes, and close sales for portable restroom rental, service agreements, and related products; prepare spreadsheet-based proposals and cost estimates.
• Manage and grow an assigned account base through regular outreach, check-ins, and renewal conversations.
• Deliver total customer care - maintain a professional, positive attitude and ensure high levels of customer satisfaction by educating customers on operational standards.
• Provide product recommendations and pricing guidance across all offerings, including toilets, trailers, sinks, special event services, construction, seasonal, and long-term rentals.
• Demonstrate full knowledge of the customer service lifecycle, including order entry, documentation, complaint resolution, inventory availability, service issues, and accounts receivable inquiries.
• Accurately enter customer and order information into Salesforce CRM and ServiceCore dispatching and order management systems.
• Utilize construction bidding software to identify and bid on relevant projects.
• Coordinate with operations and dispatch to ensure seamless delivery of the SOCO® Service Guarantee.
• Track activity metrics and contribute to weekly sales reporting.
• Generate new sales leads and identify potential business opportunities.
• Represent The Throne Depot brand with professionalism, positivity, and a commitment to customer satisfaction.
• Perform additional duties as assigned.

Key Performance Indicators

• Strong product knowledge and adherence to value-based pricing
• Efficient time management and productivity
• Timely execution of all sales-related activities
• Independent work ethic and professionalism
• Strong decision-making and organizational skills
• Proactive approach and attention to detail
• Ability to manage stressful situations
• Excellent verbal and written communication skills
• Rapid learning capability and information retention
• Persistence and resilience when facing challenges
• Ability to work effectively in a team environment
• Proficiency in Microsoft Office and Outlook
• Flexibility to work overtime, weekends, and holidays as needed

What We're Looking For

• 1–2 years of sales experience - inside sales, account management, or customer-facing roles preferred
• Comfortable with both inbound and outbound phone-based sales
• Strong verbal and written communication skills - friendly, confident, and clear
• Self-motivated with the ability to manage a pipeline and hit targets
• Proficiency with CRM tools and basic computer skills (Salesforce, ServiceCore, Microsoft Office, email)
• A positive, team-first attitude that fits our family-owned culture
• Experience in construction, events, or service industries is a plus - but not required

Position Qualifications

• Legally authorized to work in the United States
• Minimum one year of inside sales or customer service experience preferred
• Demonstrated experience using computer-based systems, including CRM platforms such as Salesforce and order management software such as ServiceCore

Compensation & Benefits

Pay Structure:

• Salary $60,000 - $80,000
• Commission: Earned on new business and renewals - uncapped earning potential
• Schedule: Monday–Friday | Full-Time
• Location: Billerica, MA (in-office)

Benefits Include:

• Paid time off and holidays
• Supportive, family-owned team environment
• Room to grow - we promote from within
• Be part of a recognized brand with the SOCO® Service Guarantee behind you

How to Apply

We'd love to hear from you. Send your resume and a brief note about your sales background to:

luke@thronedepot.com

Subject Line: Inside Sales Representative – Billerica

Questions? Call us at 978-313-4089 or visit thethronedepot.com

Additional Information

This job description outlines the general nature and level of work expected for this position and is not intended to be an exhaustive list of responsibilities, duties, or skills. Responsibilities may change based on business needs. The Throne Depot operates as a collaborative team environment, and employees may be asked to support other departments or work additional hours, including weekends, as required.

The Throne Depot is an Equal Opportunity Employer.