Why Work at The National?

A career at The National, Autograph Collectionmeans working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance.

DEPARTMENT: Housekeeping

DIRECTLY REPORTS TO: Executive Housekeeper

STATUS: Non-Exempt

POSITION SUMMARY:

The Houseman supports the Housekeeping Department by ensuring all guest rooms, public areas, and back-of-house spaces are clean, organized, and fully stocked. This role is primarily responsible for stripping guestrooms, removing linen and trash, restocking supplies, and assisting Room Attendants to ensure efficient room turnover and a high standard of cleanliness throughout the hotel.

WORK ENVIRONMENT:

Job may involve working:

• Under variable temperature conditions (or extreme heat or cold)

• Under variable noise levels

• Around fumes and/or odor hazards

• Around dust and/or mite hazards

• Around chemicals

• Around biohazards

RESPONSIBILITIES:

• Strip guestrooms promptly after guest departure, including removing all used linens, towels, and trash.

• Transport soiled linens to designated laundry areas and dispose of waste properly.

• Restock housekeeping carts and linen closets with required supplies on a daily basis.

• Ensure all guest corridors, service areas, linen closets, restrooms, and storage areas are clean and organized.

• Assist Room Attendants with heavy lifting, mattress flipping, furniture moving, and trash removal.

• Deliver linens, amenities, rollaway beds, cribs, and other items to guestrooms as needed.

• Sweep, mop, scrub, vacuum, and maintain floors in public and back-of-house areas.

• Dust and wipe down surfaces in hallways, service areas, and other assigned spaces.

• Maintain cleanliness and organization of housekeeping storage areas and equipment rooms.

• Use proper cleaning chemicals and follow OSHA and company safety/sanitation standards.

• Operate commercial cleaning equipment such as vacuums, carpet extractors, floor buffers, and wet/dry vacuums safely and correctly.

• Report maintenance issues, safety hazards, or damaged items to the appropriate department.

• Turn in all lost and found items to the Housekeeping Office per company procedures.

• Support room readiness by ensuring supplies and linens are readily available for Room Attendants.

• Maintain awareness of safety hazards (e.g., spills, broken glass, equipment issues) and report immediately.

• Follow all company safety, sanitation, and emergency procedures.

• Provide courteous and professional service to guests and team members at all times.

• May be required to work evenings, weekends, holidays, and overtime as needed.

• Perform additional duties as assigned by the Executive Housekeeper or hotel leadership.

QUALIFICATIONS:

• Basic English communication skills preferred.

• Ability to follow instructions and work independently with minimal supervision.

• Strong attention to detail and organizational skills.

• Ability to multitask in a fast-paced environment.

• Ability to communicate effectively with team members and leadership.

• Must maintain professionalism, reliability, and a positive attitude.

• Must be available to work varied shifts, including weekends and holidays.

• Ability to maintain excellent attendance and punctuality.

• Must be well-groomed and maintain a clean, professional appearance.

PHYSICAL REQUIREMENTS:

• Frequently lift and/or move up to 25 pounds and occasionally up to 75 pounds.

• Ability to stand and walk for up to 8 hours per shift.

• Frequent bending, stooping, kneeling, crouching, and reaching (including overhead).

• Ability to push and pull carts and equipment weighing up to 250 lbs.

• Requires manual dexterity to operate cleaning equipment.

• Repetitive tasks in a fast-paced environment.

• Must have close vision, depth perception, and ability to adjust focus.

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

• Closed-toe, non-canvas, non-slip shoes