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Guest Experience Agent

Arizona Zipline Adventures

Posted 6 months ago

Full Time

Oracle, Arizona

In Person

Smart Summary

Responsibilities

The agent serves as the primary face of the company, managing guest reservations, check-ins, and sales in the general store and kitchen. They are also responsible for providing ecological information to guests and supporting administrative and cleaning tasks.

Qualifications

You have experience in customer service, with the ability to manage reservations and process sales. You are proficient with basic computer programs like Microsoft Word, Excel, and Google Sheets, and possess excellent communication and time management skills. Current First Aid/CPR certifications are required or a willingness to obtain them.

Must Have Skills for ATS

Microsoft Word

Excel

Google Sheets

First Aid/CPR Certification

Job Description

Join our team for the opportunity to create a lasting experience for your guests in the Sonoran Desert. As a Guest Experience Agent, you will work with guests to ensure that every step of their experience with us is as smooth as possible. You will aid in the creation of reservations, work with guests in person, and follow up via reviews and email. You will be the first contact, and the face of the company.

Primary Duties:

  • Provide excellent guest care in the General Store
  • Work with guests to check in/ create/ edit reservations
  • Process sales for the gift shop and Peppersauce Kitchen
  • Engage with guests by providing information on the history and ecology of the area in a fun, informative manner
  • Support guides, restaurant, and administrative staff by helping with cleaning, restocking, and general projects
  • Respond to guest emails, telephone calls, and reviews
  • This position is Thursday-Sunday, 8-10 hour days and will begin in July 2026

Requirements:

  • Availability Thursday-Sunday
  • Ability to navigate basic computer programs (Microsoft Word, Excel, Google Sheets)
  • Experience working in customer service
  • An open mind and willingness to learn new skills
  • Excellent communication and time management skills
  • Ability to work long days (up to 10hrs/ day)
  • Current First Aid/ CPR Certifications or willingness to obtain these


Desired Skills:

  • Problem solving skills
  • Detail oriented, flexible, and a team player
  • Knowledge of the Southern Arizona ecology
  • Physically fit: capable of lifting and carrying items 20+ pounds

Arizona Zipline Adventures

Arizona Zipline Adventures has been brought to life through the efforts of many hands and hearts. We are incredibly thankful to have the opportunity to make this a place for everyone to enjoy. What started out as a working cattle ranch is now the site of Southern Arizona's first and longest Zipline EcoTour as well as a central hub for the backside of Mt. Lemmon. As Joe Goff (one of our major supporters) taught us, there is something to be said for living a life that you love and believing in what you do. He was a hard working man whose connections to this place and to the people who knew him still hold strong. Making it easier for people to explore and enjoy this area that he loved is something that we feel passionate about and are excited to do. We at Arizona Zipline Adventures believe that in doing so, we are strengthening our community and continuing his legacy. If you are interested in career opportunities with Arizona Zipline Adventures, please email your resume to info@ziparizona.com.
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