Customer Service Rep (Work From Home)

Spade Recruiting

Posted 3 months ago

Full Time

Kansas City, Missouri

Fully Remote

Smart Summary

Responsibilities

Handle inbound and outbound communications to present benefit options and schedule virtual appointments for union members. Assist clients with documentation and maintain accurate records using basic computer systems.

Qualifications

You have strong communication skills and a positive, professional attitude, with the ability to build relationships and interact professionally with clients and team members. Experience in customer service or sales is a plus, but not required. You are comfortable working with individuals and groups and are team-oriented and coachable.

Must Have Skills for ATS

customer service

sales

documentation

Job Description

About the Opportunity

We are a 100% union-label supplemental benefits organization, serving more than 40,000 unions and associations internationally. For over 60 years, we have helped working families access supplemental and permanent benefit programs designed to provide long-term protection and peace of mind.

What You’ll Be Doing

  • Handle inbound and outbound communication with members
  • Schedule and confirm virtual appointments
  • Present benefit options to union members who have requested information
  • Assist with completing basic forms and required documentation
  • Maintain accurate records and follow quality-control standards
  • Use basic computer systems to manage client information
  • Participate in ongoing training and leadership development

Qualifications

  • Strong verbal communication skills
  • Positive attitude with a professional, energetic approach
  • Customer service or sales experience is an asset, but not required
  • Ability to build relationships and communicate clearly
  • Comfortable working with individuals and groups
  • Team-oriented and coachable
  • Able to interact professionally with management, team members, and clients
  • Legally authorized to work in the U.S. or Canada

What We Offer

  • Full benefits package
  • 100% remote work environment
  • Flexible schedule with work-from-home options
  • Weekly pay
  • Performance-based monthly bonuses
  • Leadership and advancement opportunities
  • Opportunity to qualify for company-sponsored trips to destinations such as the Bahamas, Cancun, Las Vegas, and other convention locations

Spade Recruiting

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A (Excellent) for Financial Strength (as of 10/24). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria