Benefits:

Company parties
Free food & snacks
Free uniforms

Huntington Technology is looking for an entry-level IT Triage team member to join our service team in Bingham Farms, MI. This role is the first point of contact for our clients and plays a critical part in making sure support requests are answered, documented, prioritized, and routed quickly. Day to day, this person will help answer incoming calls and emails, create and update service tickets, gather clear details from end users, perform basic troubleshooting for common desktop, laptop, printer, phone, Office 365, and connectivity issues, and escalate more complex problems to the appropriate technician. The right candidate should be reliable, customer-service focused, eager to learn, and comfortable working in a fast-paced MSP environment where clear communication, urgency, documentation, and follow-through matter every day.

This is a great role to help anyone ramp up their technical skills and elevate to higher roles within Huntington Technology.

Primary Responsibilities include:

Responsible for solving client technical issues by providing technical support.
Configure and prepare Windows laptops/desktops for deployment.
Support customers over the phone in a remote setting.
Take ownership of issues and seeing them through to resolution.
Have a high sense of urgency and a get-it-done attitude.
Reliability, showing up to work when scheduled and showing up on time.
Create detailed documentation on steps taken to identify and remediate issues.
The candidate must be a fast learner and interested in continuing education in our primary support systems.

Overall Job Requirements:

Practical problem-solving skills and solid troubleshooting skills are must.
Working knowledge of Windows 10/11 and is essential.
Knowledge of Microsoft Office 365 as well as other common desktop software such as Adobe Reader, Intuit QuickBooks, Mainstream Web Browsers, etc.
Basic understanding of network fundamentals and TCP/IP.
Knowledge of Professional Services Automation (Autotask), Remote Management/Monitoring tools (Autotask Endpoint Management), and documentation platforms (ITGlue) are always a plus!

Experience:

2 years of computer support or home lab/setup is preferred

Education:

Associates degree or higher in any technology field or equivalent experience preferred (or currently pursuing your degree), but is not required.

Huntington Technology Managed IT Services - Your 24/7/365 Local and Remote Technical Support How much do you think technology plays into your business' success or failure? Do you use computers, data and email servers? How about your phone systems? In modern business, organizations must use technology to keep up with the competition and drive their success, no matter what the company does or whom they sell to. Creating the right mix of hardware, software and systems can promote productivity, improve customer satisfaction and even shorten a business' sales cycle. Most importantly, businesses that successfully leverage technology will see the benefits where they matter most: on their bottom line. If you're looking for a trusted partner to provide optimized IT solutions for your company, you've come to the right place. Huntington Technology is dedicated to helping small and medium-sized businesses (SMBs) achieve their long-term goals through the right application and management of information technology. Huntington Technology prides itself on providing our Detroit tech support and managed IT services clients customized IT solutions that drive their success. Our company provides the experience and knowledge you need to make your business more successful through better managed IT services and tech support.

Entry Level Service Team Triage or Internship

Entry Level Service Team Triage or Internship

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