Job DetailsJob Location: Main Campus - Baltimore, MD 21229Position Type: Full TimeEducation Level: High School / GEDSalary Range: $19.42 - $22.02 HourlyTravel Percentage: Up to 10%Job Shift: Monday - FridayJob Category: Nonprofit - Social ServicesResidential Specialist- Shift Lead 📍 Baltimore, MD   💰 $19.42-$22.02 Hourly   🕒 Full-Time | Shifts: 7AM-3PM and 3PM-11PM | Monday-Friday Help Clients Begin Their Path to Recovery. Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve led the way in behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We are seeking a Residential Shift Lead to support daily operations of our residential program and provide on-shift leadership to direct care staff. This role helps ensure a safe, structured, and supportive environment for residents while maintaining program standards and compliance. The Shift Lead will assist with staff support, documentation, training guidance, and incident response as needed. This is a great opportunity for an experienced residential professional ready to step into a leadership role and make a positive impact on both residents and staff. QualificationsWhat You’ll Do Provide direct care and supervision to residents under care by participating in group supervision and reviewing evaluations, assessments, treatment plans, and progress notes Understand and respond to the unique needs, strengths, preferences, and goals of residents Support onboarding, mentoring, and initial and annual training of new staff members and program volunteers Assist with the direction of Residential Services operations, including facilitating documentation transitions to other health settings and departure against medical advice (AMA) Monitor and document resident health and safety while under care, including internal and external incidents such as common room issues, restrooms, bedrooms, cafeteria areas, therapeutic space management, and outdoor areas Model appropriate interactions and encourage resident participation in therapeutic activities and individual/group living settings Deliver universal precautions and health protocols, maintaining a clean and healthy environment for care through sanitation activities Assist residents with activities of daily living, including but not limited to trash removal, wiping frequently touched surfaces, body care areas, laundry, cleaning of dishware/utensils, and common spaces Use company vehicles, as approved and assigned, to provide transportation for residents entering, receiving, or discharged from care Maintain and serve meals and food items following health and safety protocols and dietary requirements Monitor and assist with daily living activities as assigned Serve as a liaison as assigned and assist with internal and external stakeholder coordination, care partners, and visitors Demonstrate adherence to company policies, expectations, and behavioral competencies, both explicit and implicit Perform all tasks, projects, and other duties as assigned and authorized by Human Resources and Residential Services leadership Qualifications & Other Details  Qualifications Education: High School Diploma or GED required Experience: Minimum of 1–2 years of experience working in a residential, behavioral health, human services, or supportive care setting  Why Join BCRI 💡 Make a direct impact in clients’ recovery journey. 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Tuition Reimbursement & Professional Development Support. 💙 Be part of an innovative, mission-driven team transforming behavioral health care.