Description

GENERAL DESCRIPTION/PURPOSE

The primary responsibility of a Sales Counselor is to facilitate the sale of new homes, using a structured sales process. HMH must be represented with professionalism, and have our mission and values incorporated into all aspects of the Sales Counselor’s responsibilities.

COMPANY GENERAL POLICY AND PROCEDURE

• The requirements listed below are representative of the knowledge, skill, and/or ability required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The competence of the employee in performing his or her job duties will be demonstrated, maintained, and improved on an ongoing basis.
• The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered a detailed description of all the work requirements that may be inherent in the position.
• Each team member is expected to be in compliance with policies in the employee handbook (located on our company/PEO website).

JOB RESPONSIBILITIES (include the following, and other duties may be assigned)

• Meet monthly sales budget, set per community based on traffic, etc.
• Greet customers and present the HMH G.U.E.S.T.S. sales process. Register 100% of prospects.
• Represent HMH with professionalism, and incorporate our mission and values into all aspects of responsibilities.
• Maintain models and sales offices to HMH standards, and report on same.
• Complete follow-up calls and letters per the criteria for NewStar software.
• Pre-qualify buyers before writing a purchase agreement.
• Prepare and complete (with accuracy) the contract and documents and turn in for review within 24 hours.
• Assist in scheduling the loan application and follow-up with buyer’s responsibilities for gaining loan approval.
• Schedule buyer appointments, and uphold the integrity of the contract by holding the buyer accountable for all deadlines and process dates.
• Report community competition information and count signs on the sign route on a monthly basis, or as requested by manager.
• Weekly and monthly realtor follow-up calls and visits.

COMPETENCIES

• Microsoft Suite (Word, Excel, Outlook, Power Point) - Level 1 on each
• Accountability
• Collaboration/Team Work
• Communications
• Continuous Learning and Self Development
• Customer Service
• Embraces Differences
• Initiative
• Problem Solving with Results-Driven Mindset
• Professional Integrity

Requirements

REQUIRED QUALIFICATIONS

Education/ Experience:

Bachelor’s degree (B.A.) from four-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience. Previous sales experience ideal.

Licenses, Certifications, Other Requirements:

Valid Texas Driver’s License, Personal Insurance Liability Policy with Limits of 100/100/100. Must pass yearly DMV background check and provide renewal auto insurance certificate.

PHYSICAL REQUIREMENTS

Sales Counselors’ duties will be performed in HMH communities at models and sales centers. The position requires regular visits to homes under construction to present to prospects. Physical requirements may include, standing, sitting, walking, lifting to 15 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

Sales Counselors work a 5-day per week schedule, to be determined by the Regional Sales Manager. Attendance is required for sales meetings and training meetings. Holiday, personal, vacation and sick days are posted in the HMH employee handbook (specific to Sales Counselors).