POSITION SUMMARY

The IT Support Intern will assist in provisioning, deploying, configuring, and supporting client devices and related hardware/software across the organization. This role provides firsthand experience with laptops, PCs, mobile devices, printers, and basic networking while contributing to day-to-day IT operations. The intern will gain exposure to enterprise environments, security practices, and emerging technologies as part of a collaborative IT team.

RESPONSIBILITIES

• Provide basic technical support to end users via remote tools, phone, and onsite assistance under team guidance.
• Assist in monitoring and updating trouble tickets and IT service requests.
• Support maintenance of client hardware and software, including Windows 11, Office 365, printers, and mobile devices.
• Help track and manage inventory of IT hardware and software assets.
• Assist with device setup, imaging, and deployment for employees.
• Participate in system maintenance tasks such as updates, patches, and basic security configurations.
• Help troubleshoot basic network connectivity issues (wired and wireless)

EDUCATION & EXPERIENCE

• Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, or a related field
• Relevant coursework, certifications (e.g., CompTIA A+, Network+), or firsthand lab experience preferred.
• Prior internship, part-time IT, or help desk experience is a plus, but not required.

PERSONAL SKILLS/ATTRIBUTES

• Strong interest in IT support and technology
• Eagerness to learn and grow in a professional environment.
• Positive attitude and willingness to take initiative.
• Strong communication and teamwork skills
• Ability to adapt in a fast-paced, changing environment.
• Respect for diverse perspectives and collaborative work styles

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

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