Mental Health Advocate (Entry-Level)

Katapult Network

Posted 3 months ago

Full Time

Maple Grove, Minnesota

In Person

Smart Summary

Responsibilities

Provide screening, referral services, and education on benefits to clients and providers. Maintain detailed treatment records and handle inbound calls with high-quality customer service.

Qualifications

You have a Bachelor's degree and possess strong customer service skills with a social perceptiveness to understand client reactions and maintain composure. You are also discreet in handling confidential information and self-motivated to achieve goals independently.

Must Have Skills for ATS

Customer service

Job Description

Bachelor's Degree Required to Apply

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking startup companies and well-established billion-dollar organizations who want to find their next generation of talent.

The Job:

We are currently recruiting for a Mental Health Advocate to help a top company build and improve upon the quality of service within their provider network. This position provides a crucial service to clients and providers while also serving as the face of the company, so you must have top-notch customer service skills. If you are excited to start your career in health care, this is a great opportunity to get your foot in the door to one of the Twin Cities’ top healthcare companies.

What You Will Be Doing As A Mental Health Advocate:

  • Provide screening and referral services
  • Maintain detailed records throughout the treatment plan
  • Assist clients and providers with questions and concerns
  • Educate clients on their benefits and available resources
  • Provide follow-up on information as needed
  • Initiate requests and begin various processes including applications, grievances, and eligibility
  • Answer inbound calls with outstanding customer service

Our Ideal Mental Health Advocate Candidate Has:

  • Customer service orientation: proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
  • Social perceptiveness: be aware of other people’s reactions and understand why they react the way they do. Maintain a positive, friendly composure even in difficult situations
  • Discretion: act with prudence and circumspection, especially in the handling of confidential and private documents/data.
  • Self-motivated: work autonomously to set and achieve targeted goals


Salary:

  • $40,000-50,000/yr + Benefits

Requirements To Be A Mental Health Advocate:

  • Bachelor’s degree

Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

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Katapult Network

People are more than just a resume. Jobs are more than just a list of tasks. At Katapult, we get to know YOU. By taking a human-focused approach to the job search, we're able to match college graduates with entry-level, professional jobs. Whether you're a job-seeker looking to start your professional career or a hiring manger seeking to build your future leadership at the entry-level, we're excited to be your partner in navigating the search process. Since 2015, we've specialized in working with college graduates at the entry-level and our team brings over 50 years of combined experience to work for YOU! Wondering if we work in fields that interest you? The short answer is, yes! Every industry needs its project managers, accountants, human resource generalists, customer support specialists, account managers, and business development reps (to name a few) and we're here to make sure that college graduates know that these opportunities exist. So whether you're committed to working in the finance industry, the private sector, logistics, or have no idea what those industries are like (or why college grads might want to join them), we're here for you. Have questions? Let's talk! We're proud to be an Inc. 5000 company.
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