Enhanced Service Specialist I- PST Hours

The Enhanced Service Specialist I role is responsible for managing complex enrollment processes, maintaining accurate client records, and serving as a key liaison between clients, carriers, and internal teams. The role requires basic knowledge of employee benefits, strong problem-solving skills, and the ability to work independently in a fast-paced environment. The Enhanced Service Specialist I will assist with escalated client issues, assist other associates, including offshore vendor, and contribute to process improvements.

Key Responsibilities 

 Advanced Enrollment Management:

•     Process and oversee complex enrollment requests, ensuring accuracy and efficiency in benefit administration.
•     Assist Account Managers by gathering client data (e.g., client questionnaires, census data), creating cases in Salesforce, and ensuring smooth processing in carrier portals.
•     Manage new hire enrollments, terminations, and benefit changes, in Ease and EE Navigator, including handling exceptions and discrepancies.
•     Conduct audits for associates and vendor to ensure enrollment changes are processed accurately.
•     Follow up with carriers regarding enrollment, terminations, billing discrepancies, and paid to date status.
•     Maintain and update client records in Salesforce, Ease, and EE Navigator.

 Client Communication:

•     Provide enrollment and open enrollment, and renewal status updated to Account Managers, and clients.
•     Serve as an escalation point for complex client inquiries and resolve issues efficiently.
•     Respond promptly to client inquiries, ensuring clear communication and resolution timelines. Foster and maintain strong relationships with clients, and carriers.

 Collaboration & Team Support:

•     Participate in cross functional projects and initiatives aimed at improving team performance and service delivery.
•     Proactively identify potential client issues and develop solutions to mitigate risks and enhance service quality.
•     Maintain a client first approach, ensuring satisfaction and long-term retention.

Qualification & Skills: 

•     Minimum of a High School Diploma; advanced education or degree preferred
•     1 years of experience in employee benefits products such as (group health, dental, vision, life, and worksite) is preferred.
•      Proficiency in using Microsoft Office suite and CRM systems (Salesforce), Ease, and EE Navigator
•     Strong verbal and written communication skills.
•     Excellent customer service and relationship building skills.
•     High attention to detail and problem-solving abilities
•     Ability to manage high workloads and prioritize effectively in a fast-paced environment.
•     Strong problem solving and decision-making and critical thinking skills.

Working Conditions: 

•     Remote work is permitted, with occasional in-office attendance required for meetings, training, and team collaborations.
•     Full-time position, Monday to Friday, with overtime during peak periods, holidays, and weekends as requested.

Compensation

• Hourly Range: $25.00 per hour
• Actual compensation may vary from posting based on work experience, education, and/or skill level.
• * The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• We offer a range of market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.
• As an organization that values diversity of backgrounds, experiences, thoughts, and education levels, we know that an amazing candidate may not have all the qualifications that are listed above. Warner does not want to miss out on excellent candidates. If you believe you would be able to leverage your skills and strengths to meet our “Duties & Responsibilities” section, please apply! We look forward to hearing from you!