Front Desk Receptionist - Urgent Care (Bilingual Chinese)

Department: Clinic Operations

Employment Type: Full Time

Location: Los Angeles County, CA

Reporting To: Elsa Chan

Compensation: $21.00 - $23.00 / hour

Description

We are currently seeking a friendly, detail-oriented Front Desk Receptionist to assist our Urgent Care Centers. This role will report to the Clinical Supervisor and enable us to continue to scale in the healthcare industry.   

Our Values: 

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure.
• Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers.
• Provide basic and accurate information in-person and via telephone/email.
• Maintain the reception area, keeping it clean and free of clutter.
• Submit treatment authorization requests. 
• Assist Medical Assistants with taking patients’ vital signs as needed.
• Maintain office security by following safety procedures and controlling access via the reception desk
• Must be detail oriented and possess strong organizational skills in a fast-pace environment
• Good verbal and written communication skills.
• Be able to prioritize workload while remaining flexible.
• May be required to work overtime to meet tight deadlines
• Highly motivated and able to work with multiple teams simultaneously.
• Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Other duties as required.

Qualifications

• Fluent in Chinese (Mandarin or Cantonese)
• High school diploma or GED   
• Must be computer proficient
• Prior experience working as a Front Desk Receptionist in a healthcare setting preferred

Environmental Job Requirements and Working Conditions

• This is a full-time onsite role requiring cross-coverage across all Los Angeles County clinic locations. The clinic locations include: 
  • 101 Wheeler Ave, Suite B, Arcadia, CA 91006
  • 18605 E. Gale Ave. #168, City of Industry, CA 91748
  • 120 W. Hellman Ave Suite 101, Monterey Park, CA 91754
• The clinic hours are Monday-Friday 9:00am-9:00pm, and Saturday-Sunday 9:00am-5:00pm. This is a full-time position and requires 66-80 hours per biweekly pay period, with the expectation to work one weekend per pay period. Weekday shifts are 12 hours and weekend shifts are 8 hours.
• The national target pay range for this role is $20 - $23 per hour. Actual compensation will be determined based on geographic location (current or future), experience, and other job-related factors.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at humanresourcesdept@astranahealth.com to request an accommodation.   
   
Additional Information:     
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.