Do you have a heart to serve others? Are you seeking a career in a supportive and team-oriented work environment? Join our Patient Service Specialist team! Salem Clinic is a physician-owned multidisciplinary care clinic. In a PSS role, you are a patient’s first point of contact on the phone or in person. Lending an empathetic ear for the concerns of others positively impacts the lives of patients and their loved ones which ultimately enriches the lives of our employees. Join us in delivering exceptional healthcare services while fostering a supportive atmosphere where both patients and staff feel valued and cared for.

Full-time opening at:

Salem Clinic Main | 2020 Capitol Street, Salem, OR 97301

Job Summary: Greets, instructs, directs, and schedules patients and visitors. Serves as liaison between patient and medical support staff. Creates and routes patient messages.

Required Knowledge, Skills, Abilities:  

• Experience dealing with the public in a fast paced, customer service oriented environment or office setting.
• Ability to communicate clearly, professionally, and courteously.  Ability to read, understand, and follow oral and written instruction.
• Ability to work in a fast paced environment, while keeping close attention to accuracy.
• Knowledge of grammar, spelling, and punctuation in order to forward patient information to the medical staff.  Must be able to pass the required spelling and typing test.
• Must be able to work flexible hours and shifts and available for weekend rotation and holiday rotation.
• Must be detail-oriented and have the ability to prioritize a variety of tasks, multitask.
• Must be able to work independently and as a team participant.

Essential Functions:  

• Greet patients and visitors in a prompt, courteous, and helpful manner.
• Check in patients, verify and update necessary information in the medical record.  Input pertinent demographics, insurance information, and appointment data into automated appointment system, electronic health record and on patient processing documents as needed.
• Determine, inform, and collect appropriate visit fees.   Validate patient visits, document and certify payments, and balance the cash drawers.
• Obtain referrals if needed for coordination of insurance benefits.
• Refer patients to the Credit or Business Office for clarification of insurance coverage as needed.
• Refer to Patient & Provider Relations for resolution of disputes and/or patient concerns as needed.
• Observe waiting areas and reassure patients awaiting service for lengthy periods of time.  Notify licensed medical and/or nursing personnel of patient emergencies, need for assistance, or lengthy waits.
• Distribute and/or assist patient in completion of forms.
• Answer telephones promptly and courteously, identifying yourself to callers.
• Participate in departmental meetings, problem solving groups, and in-service educational opportunities on an on going basis.

Our mission at Salem Clinic is to improve the health of those we serve in a spirit of compassion and respect.