Description

Cornerstone Family Healthcare is actively recruiting for Bilingual Call Center Operators to join our growing Call Center team in Newburgh, NY.

RATE OF PAY/SALARY: $19.00 per hour PLUS Monthly incentives available

WORK LOCATION(S): Newburgh, NY

STATUS: Per Diem, Full Time

CORNERSTONE BENEFITS:

Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays I Monthly incentives available

CORNERSTONE’S MISSION:

Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.

JOB SUMMARY: This is NOT a remote job!

Provides excellent customer service at all times; politely greets patients, responds accurately and appropriately and thanks them for calling.
Makes appointments for new and existing patients using the practice management system template.
Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patient’s requests for earlier appointments.
Verifies all demographic and insurance information gathered from each patient and posts it accurately in the practice management system.
Verifies all insurance information, including eligibility, PCP and referrals, if required for the visit type and insurance.
Provides back-up support for patient registration as requested by management.
Attends monthly departmental meetings.
Handles other duties as assigned.

#IND1

Requirements

Bilingual: Fluent in Spanish
High School Diploma or High School Equivalency Diploma
For PER DIEM shift – Flexible schedule coordinated monthly with management. Must work at least two weekend days per month (9am-5pm), (Cannot work more than 30 hours per week).

Please Note: Training schedule for the per diem shifts is Monday-Friday 9am-5pm for 5 weeks.

The purpose of Cornerstone Family Healthcare, a non-profit organization, is to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, respect, and dignity, and in a cost effective manner that maximizes revenues; to be responsive to the needs of the communities that we serve but with continued emphasis on the under-served and those without access to care regardless of race, economic status, age, sex, sexual orientation, or disability. Cornerstone is an accredited Patient Centered Medical Home Level III in addition to being accredited by the Joint Commission, earning their Gold Seal of approval. Our staff of nearly 400 employees includes over 40 Board Certified/Board Eligible Physicians, Dentists, physician’s assistants, nurse practitioners, a large nursing staff, and social work and counseling staff. To better meet the needs of the communities we serve, a large number of our employees are bilingual. From our humble beginnings, our Health Center now provides more than 25,000 adults and children in our region with comprehensive health care. Last year, we provided primary and preventative health care services totaling approximately 201,000 patient visits.

Call Center Operator (Bilingual)

Call Center Operator (Bilingual)

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