Front Desk Clerk

Hilton Grand Vacations

Posted 3 months ago

Full Time

Orlando, Florida

In Person

Smart Summary

Responsibilities

The Front Desk Clerk is responsible for greeting guests, managing check-ins and check-outs, and processing payments. They also handle phone calls and coordinate maintenance or housekeeping requests to ensure a seamless guest experience.

Qualifications

You have excellent English communication skills and at least 6 months of customer service experience. You are able to manage multiple responsibilities and prioritize tasks effectively, with flexible availability for weekends and holidays.

Must Have Skills for ATS

English

Customer Service

Job Description

Be part of a top-performing team that offers Day One Benefits and Daily Pay*

Join a company where helping people get away helps you get ahead. See just how far you can go. At Hilton Grand Vacations we will help you reach your goals and build your future.

At Orlando Sunshine Resort we are looking for a Ful Time Front Desk Clerk to join our team! If you enjoy helping guests and owners, make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

Here’s why you will love it here:

  • Driven Compensation
  • Recognition Programs and Rewards
  • 401(k) program with company match.
  • Paid Time off and Paid Sick Days
  • Tuition reimbursement programs
  • Numerous learning and advancement opportunities
  • And more.

Main Responsibilities:

  • Greeting guests and owners on arrival.
  • Check in/out guests.
  • Generates folio and collects payments.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
  • Answering phones and directing calls.
  • Other duties as assigned by your leader.

What are we looking for:

  • Proficient English language
  • Ability to manage multiple responsibilities and prioritize tasks to meet organizational goals and expectations.
  • 6 months’ Customer Service Experience.
  • Open and flexible availability, including weekends and holidays.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

  • Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Hilton Grand Vacations

Hilton Grand Vacations is a global leader in vacation ownership, developing, marketing and operating a portfolio of high-quality, shared-ownership properties in highly desired vacation destinations. Our company also manages and operates innovative club membership programs providing exclusive exchange, leisure travel, and reservation services for our Members. At Hilton Grand Vacations, our culture of hospitality extends to our more than 10,000 Team Members who collectively play an important role in delivering exceptional service, quality accommodations, and memorable travel experiences. That’s why we’ve created a workplace that supports growth, opportunity, work-life balance, and respect throughout our Club affiliated properties, sales centers, and corporate offices around the globe.
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