Member Service Coordinator

Location: Des Moines, IA (remote).

What Our Member Service Coordinators Do and Why It’s Important:

Member Service Coordinators play a key role in delivering our advocacy services, serving as a trusted resource for members as they navigate their employer benefits. In this role, you will help individuals understand their coverage, resolve issues, and connect them with the care and resources they need—ensuring a seamless experience through phone, email, and chat interactions.

In addition, Member Service Coordinators support participants throughout their company’s wellness program by answering questions and assisting with a variety of program-related needs.

We are seeking candidates who are confident guiding individuals through benefit questions and delivering a high-touch, supportive level of service. This role is a great fit for individuals with experience in roles such as receptionist, scheduler, insurance verification, or within a medical environment, as well as those with strong customer service skills who are looking to make a meaningful impact.

Schedule:

The standard work week for this position will be Monday through Friday, 8-5pm.

Full-Time Benefits - Most benefits start day 1

Medical, Dental, Vision Insurance
Flex Spending or HSA
401(k) with company match
Profit-Sharing/Defined Contribution (1-year waiting period)
PTO/Paid Holidays
Company-paid ST and LT Disability
Maternity Leave/Parental Leave
Subsidized Parking
Company-paid Term Life/Accidental Death Insurance

About Cottingham and Butler’s Health and Wellness Division

Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

HealthCheck360 is a corporate wellness and health management company focused on reducing medical costs, workers compensation claims, and absenteeism while increasing employee engagement and productivity. This is accomplished by identifying present risks with a comprehensive Health Risk Assessment with onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our HealthCheck360 Coaching and Condition Management programs. HealthCheck360 was created with the employer's needs and the participant's experience in mind. The program is designed to integrate with your existing benefit plan design and to add value to wellness and health management initiatives. Our suite of wellness services is carrier portable, multilingual, and designed to minimize the commitment from your management and Human Resource staff.

Member Services Coordinator

Member Services Coordinator

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