Elevate Your Career with Zander: New Business Customer Service Specialist

 At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a New Business Customer Service Specialist and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Unmatched Compensation:

• Industry-Leading Salary
• Guaranteed Comp Increases
• 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
• Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success through the distribution of ownership shares. Currently, 30% of team members have share values exceeding $500,000!

Outstanding Benefits:

• Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
• Generous HSA Contributions: Enjoy substantial company contributions
• Paid Time Off: 3 weeks of PTO plus holidays.
• Flexible Work Schedule: Telecommute on a hybrid schedule.
• Career Advancement: We promote from within and offer leadership opportunities.

Your role in protecting families will include:

• Client Support: Assist clients with completing and signing their life insurance applications over the phone, with scheduling their insurance exam and helping them with billing questions. Respond to emails and requests for information regarding Zander’s Identify Theft Protection by taking inbound and making outbound calls.
• Proactive Communication: Apply sales methodologies and problem-solving strategies to best position Zander products and services while providing long-term, individualized solutions to customers
• Team Player: Join a supportive team environment focused on professional growth and exceptional service.

Who You Are:

• Service-Oriented: You have a high service aptitude and the heart of a teacher.
• Reliable & Adaptable: You thrive in a fast-paced environment and are dependable.
• Tech-Savvy: You have the tools and ability to occasionally work from home efficiently.

ESSENTIAL FUNCTIONS:  These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. 

• Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
• The employee is occasionally required to use hands and fingers to operate, handle, and reach;
• Specific vision abilities required by this job include close vision and the ability to adjust focus;
• Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;
• Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
• Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;
• Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
• Sit & stand for extended periods of time up to 7 hours per day;
• Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building);
• Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
• The noise level in the work environment is usually moderate to loud.