Technical Customer Service Representative
NABCO | Customer Support
Full-Time | $55k Base + Bonus + Growth Path
2820 N. Ontario Street, Burbank, CA 91504

Pay, Schedule & Benefits

• $55,000 base salary + Bonus
• 401(k) with company match
• Full medical, dental, and vision coverage starting Day 1 of employment
• 15 total PTO / sick days
• Full-time | Monday–Friday
• In-person (Burbank, CA)

Why This Role Stands Out

• No cold calling – all inbound customer calls and emails
• Stable, structured call flow with established customers
• Clear path to grow into technical or operations roles
• Supportive team environment with hands-on training
• Company with 30+ years of continuous growth

What You’ll Be Doing

• Handle a high volume of inbound phone calls and emails from customers
• Serve as the primary point of contact for customer questions, orders, and support needs
• Provide basic technical guidance on electrical products (training provided)
• Assist customers with product identification, availability, and order placement
• Process customer orders accurately and ensure timely follow-up
• Resolve customer issues related to orders, products, or delivery
• Work with internal teams to ensure customer requests are completed correctly
• Maintain clear communication and documentation of all customer interactions
• Build strong customer relationships through responsiveness and reliability

What We’re Looking For

• Strong communication skills, especially over the phone
• Comfortable handling inbound calls throughout the day
• 1+ year of customer service, call center, or support experience preferred
• Ability to learn and explain technical products
• Detail-oriented and organized
• Able to thrive in a fast-paced, high-volume environment
• Reliable, team-oriented, and willing to learn

Desired (Not Required)

• Electrical or industrial product experience
• Previous call center or customer support experience
• Bilingual abilities

About NABCO

NABCO is one of the largest electrical product suppliers in North America, with 13 distribution centers and over 1 million square feet of inventory. Since 1996, we’ve built a reputation for reliability, deep inventory, and strong customer service while continuing to expand into new markets.

Bottom Line

If you’re looking for a steady, customer-focused role where you’re helping people all day through phone and email—not cold calling—this is a great long-term opportunity with room to grow.

North American Breaker Company (NABCO) was founded in 1996 in North Hollywood, California with the intention to fill an ever growing need for a reliable, honest, and hardworking supplier of name brand circuit breakers, fuses, hardware, switches, motor control as well as many other electrical devices in the electrical wholesale industry. After 20+ successful years of building relationships, our humble roots have grown into the largest electrical product specialists nationwide that consistently sets precedents and trends for our marketplace. Today, there are distribution facilities in 13 locations across the US & Canada with over 500,000 square feet of brand-new material making it easily the largest such inventory North America. Our customer service and product knowledge put us out in front of all of our competition. NABCO sells business to business through wholesale distribution only and will not sell directly to contractors or end users. We are expanding into new product lines as well as new markets, while constantly expanding our footprint in the electrical wholesale market.

Technical Customer Service