Description

POSITION OVERVIEW

Assists customers with a wide variety of services and advises as to how best utilize company products and services in order to meet personal financial goals and provide the highest quality of customer service.

SUPERVISORY RESPONSIBILITIES

None

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Demonstrates a commitment to achieve goals as a bank, department and individual
• Answers incoming phone calls and resolves customer inquiries
• Performs all Teller duties including balancing all monies in cash drawers at the beginning and end of shifts
• Orders cash supply to meet daily needs
• Prepares and balances ATM
• Proactively identifies customer needs and matches needs with appropriate products or services, utilizing opportunities to suggest or cross-sell other bank products and services
• Open new accounts for customers including: checking, savings, CDs, HSA, IRA, safety deposit boxes, Christmas club, business accounts, trusts and estate accounts.
• RMD’s, distributions and contributions to IRA accounts
• Handles customer service requests as appropriate, such as address changes, statement deliver options, overdraft services, minor code changes, basic account title changes, debit/credit card requests, etc.
• Escorts customers to safety deposit box areas as needed
• Adheres to all required compliance guidelines and bank process and procedures to ensure all audit and quality control reviews are passed
• Conducts rate surveys and distribution of any changes to employees and customers
• Informs and helps educate customers on relevant digital and self-service options, with the goal of making it simple and convenient for customer
• Assist with teller transactions, customer service issues, and any other branch support duties assigned by supervisor
• Performs other duties as assigned

Requirements

EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education/Experience

• Some college preferred
• Experience in consultative selling techniques with the demonstrated ability to listen well and understand individual circumstances to make customized recommendations based on each individual situation

Knowledge & Skills

• Proficiency in Microsoft Office
• Strong time value of money comprehension
• Excellent verbal and written communication skills.
• Knowledge of bank products and services
• Exceptional customer care that satisfies the individual needs of customers and builds loyalty to bank
• Ability to relate well to customers and coworkers in a positive atmosphere of mutual respect
• Trustworthiness and the ability to act with integrity.

PERSONAL ATTRIBUTES

• Self-motivated, enthusiastic with a positive attitude
• Ability to handle a multitude of different situations; sometimes simultaneously
• Must demonstrate a high level of curiosity
• Desires continuous incremental improvement for both self and organization