Description

Authentic, happy, trustworthy, open-minded, passionate, service oriented – if these words describe you, Lone Star Credit Union may be the match you have been looking for. We believe “if it’s good for you, it’s good for us.” Our strong core values, called our Elements of Good, drive the culture of Lone Star Credit Union.

Financial Service Officer

Lone Star Credit Union is searching for a member-focused, energetic and friendly individual for the Terrell Branch. The FSO will develop relationships, build trust, and maintain integrity with every contact, including Members, potential Members, and co-workers.

Responsibilities include

Opening new accounts and performing account maintenance
Responding to inquiries and processing Member requests
Processing drive-thru transactions including deposits, withdrawals, loan payments, account transfers
Owning Member issues through resolution
Identifying Member needs and recommending product and service solutions to enhance financial well-being

Requirements

Minimum of six months previous experience in a consultative sales position preferably from a financial institution. New account and general member service experience helpful.
Passion for building relationships and providing exceptional service
Ability to identify financial needs through effective communication (ability to listen, ask questions, and articulate response)
Ability to educate Members about and make referrals to LSCU products & services
Strong initiative and solution provider
Ability to multi-task
Proficient in utilizing PC, software, Microsoft Applications, and other office equipment
Fluent in Spanish is helpful

Benefits

Coaching Culture to ensure success and promote learning and growth
Paid Time Off, Paid Holidays, Family and Pet Bereavement Leave
Health Insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
401(K) with Employer Match
Paid Time Off for Community Volunteerism
Banking privileges for you and your family

We believe if it’s good for you, it’s good for us. This good-business philosophy is lived out in how we treat each other, our Members and the communities we live in. Proud to be Texas-based since 1967, we always honor the credit union credo of “people helping people.” While we deliver a variety of financial services, we are driven by respect and fairness. As we continue to innovate and grow, we also hold fast to the timeless standards of honor, integrity and service. Whether you need a credit union to call home, a loan for your first car, or help in building financial security, our Members choose us because it’s good business to be good to our Members. Our roots started in Dallas, TX as Lone Star Gas Employees Federal Credit Union. As we've grown, our membership field has evolved and expanded along with our financial services. Today, we serve more than 11,000 members and various employee groups throughout Texas. We offer membership to those who live or work in six North Texas counties, including Delta, Hopkins, Hunt, Kaufman, Rains and Rockwall, as well as those who live or work within a 10-mile radius of our Dallas branch location.

Financial Service Officer

Financial Service Officer

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