Rehab Repair Technician

1303 S Silverstone Way, Meridian, ID 83642, USA

Full-time

Job Description

Norco is currently seeking an individual to fill our Rehab Repair Technician position. The Rehab Repair Technician provides all repair and warranty work for rehab and assistive technology equipment including diagnostics, documentation, and paperwork, ordering and installing parts, pickup, and delivery of equipment and assisting the Rehab Specialist with other tasks or jobs as necessary. Other responsibilities include, but are not limited to:

• Work with the client to provide timely repairs/warranty work for customer owned rehab equipment, if it is within our scope of service
• Assess the equipment to ensure that it is from a manufacturer that Norco is a dealer for, and refer them to an appropriate provider if it is not
• Determine whether the client is financially responsible for repairs to the equipment or if we will be billing insurance
• Procure all documentation necessary to bill for repairs, labor and rental/loaner equipment to be provided during the repair process
• Acquire prior authorizations from insurance as necessary
• Work with the manufacturer to get repair quotes and order necessary parts for replacement/warranty work
• Generate P.O.’s and RA’s, ship any parts back to the manufacturer within a timely manner
• Be responsible for scheduling appointments at the patient’s home to assess equipment and for scheduling to pick up any rehab equipment for repairs
• Perform all repair/warranty work necessary on customer owned rehab equipment with competence and in a timely manner
• Maintain/service Norco owned rehab equipment and manufacturer demo equipment
• Assist with receiving and assembling rehab/assistive technology equipment
• Perform other tasks as assigned or necessary
• Wage $19-$21/Hr DOE

Qualifications

• High School graduate or equivalent
• Mechanically inclined
• Excellent Customer Service skills
• Excellent Diagnostic and Technical Repair skills preferred, willing to train
• Strong communication skills in dealing with customers who are often angry or frustrated in regards to problems related to their rehab equipment
• Ability to educate the customer and referral source in regards to Norco’s Rehab Repair Process and assist them in the steps of acquiring proper documentation, assessing their equipment for repair/warranty work, scheduling time for repair/warranty work, and providing for rental equipment while the repairs necessary are completed
• Must have the ability to quickly learn about new rehab and assistive technology products and how to properly diagnose and repair them
• Must stay current in repair/diagnostic techniques and practices through ongoing education (a minimum of 10 hrs. a year), and be willing to take the steps necessary to obtain any additional education or credentials as deemed necessary
• Ability to lift up to 50 lbs. frequently and over 100 lbs. occasionally to a height of 36"
• Ability to sit, stand, and walk extended periods
• Ability to drive safely
• Valid Drivers License

Additional information

Norco offers a competitive compensation/benefit package, including:

• Employee Stock Ownership Plan (ESOP)
• Health, Vision and Dental Insurance
• Health Savings Account (HSA) 
• Medical and Dependent Care Flex Accounts (FSA)
• Life Insurance provided at no cost to employee by Norco 
• Supplemental Accident, Disease, and Life Insurance options
• Employee Tuition Reimbursement
• 401(k) with Employer Matching
• Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer

Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Norco, Inc is a Drug-Free workplace.