Where New Paths Begin

OhioGuidestone, a social service agency headquartered in Cleveland, OH,  is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future. 

The ideal candidate will be willing to supervise clients' activities in addition to crisis intervention, being available to clients when they need someone to talk to and must be sensitive yet observant in order to log pertinent information for use by other staff including counselors. Our domestic violence shelter provides emergency, safe shelter and supportive services for women and children who are victims of domestic violence. Education and case management services are also provided on an outpatient basis. A 24-hour hotline is available for victims to access the shelter and other resources.

Watch why it is great to work at OhioGuidestone

We are looking for Full time afternoon shifts 12 pm- 8 pm and Part time midnight shifts 12am- 8am

Essential Functions:

• Completes all necessary paperwork including client logs, crisis sheets, information and referral intake, discharge forms, and all other required paperwork, inspects forms for accuracy
• Answers crisis line to converse and assesses caller’s appropriateness for admission to Harbor House or makes referral to other suitable community agency
• Answers business line at Harbor House and conveys messages to staff or forwards to appropriate department.
• Attends and provides input to agency meetings, as assigned
• Supervises clients and assists in the cleaning of the shelter
• Cooperates in maintaining coverage for the Domestic Violence Shelter, which requires coverage seven (7) days per week and up to twenty-four (24) hours per day
• Promotes the efficient and effective use of Agency resources, including both labor and consumable supplies.
• Complies with and supports others in complying with the Policies and Procedures of Harbor House, Inc.
• Observes all rules of confidentiality as they relate to client information both internally and in dealing with outside individuals and/or agencies;
• Assumes responsibility for being knowledgeable about client rights, ADA and the procedures governing them.
• Provides support to Harbor House residents by listening and being empathic, assist in safety planning.
• Have knowledge in the use of Hispanic interpreters and use of the Sorensen system for the deaf population.
• Provide linkage and referral services to residents when needed, assist in teaching needed skills related to activities of daily living, and advocate for resident as needed
• Handles crisis situations in a calm, quick and efficient manner and when necessary, calls the Residential Manager, Case Manager, Counselor, 911 or the appropriate authorities as the situation demands
• Interacting appropriately in a host setting and working cooperatively with staff members
• Promote positive staff/client interactions through role modeling and teaching
• Creating a welcoming & calming atmosphere and role modeling effective conflict resolution.
• Ability to maintain appropriate professional and personal boundaries with staff and clients
• Relates to other persons and tolerates personal differences in values and opinions which include sensitivity to OhioGuidestone population’s cultural and socioeconomic characteristics and treatment needs.
• Responsible for transporting clients when needed to appointments or meetings using company van or personal vehicle.
• Maintains regular and reliable attendance.
• May be involved in the planning, organization, and implementation of special Domestic Violence related events or department specific projects or seasonal program changes.
• In times of need, may be asked to complete related duties other than those indicated above as assigned by their supervisor.
• Attend required training in trauma informed care, LGBTQ population, victim advocacy skills, legal advocacy skills, BASIC training, ADA, Ethics, Cultural Diversity, Hispanic Population, other underserved groups, Parent Mentoring/Nurturing Parent Model, and other trainings as assigned
• Have knowledge in assisting a victim with filing for a protection order and accessing the VINE system
• Track and log outcomes data in the electronic record
• Manage and monitor the security of the home, tending to the monitors, driveway sensors, cameras, etc. to ensure victim safety and timely alert to law enforcement should an abuser approach the property

Performance/Physical Requirements:

• Able to move or transport approximately a minimum of 20 pounds
• Able to ascend and descend stairs to perform routine checks on clients
• Responsible for monitoring the household and supervising client’s activities in addition to crisis intervention.
• Be alert to any potential emergency that could arise such as an abuser finding the shelter or a client in severe emotional distress.

Qualifications:

High School Diploma, or Associates Degree or enrollment in college with a major in sociology, psychology, criminal justice or related field; or appropriate work and/or life experience. Must have a valid Ohio Driver’s License and safe driving record

Benefits include:

• Free CEU trainings
• Competitive medical benefits including a low cost monthly premium option for employee or employee + children!
• 10 paid holidays (some are exchangeable)
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

We believe that fostering a workforce that reflects diverse backgrounds, experiences, and perspectives strengthens our organization. Embracing diversity not only promotes a culture of respect and belonging, but it also enhances creativity, innovation, and problem-solving, ultimately contributing to our collective success.