Job: Registrar 
Classification: Hourly/Non-Exempt 
Job Category: 5 Administrative Support Workers 

 Position Summary 
Patient Access Representatives / Registrar registers patients who come into a hospital/clinic for any type of treatment during all shifts, including overnight and on weekends. They primarily report to the Patient Access Supervisor or Manager and work in a team environment alongside clerks and other Patient Access Representatives. Patient Access Representatives use excellent customer service and communication skills to obtain patient data and route patients to the appropriate area.  

 Essential Functions 
-Greets patients, answers phones and makes appointments. 
-Completes all portions of patient registration in Electronic Health Record. 
-Ensures that all forms including patient demographics, insurance information and required consents have been completed. 
-Verifies patient insurance coverage to determine patient liabilities to include copays, deductibles and coinsurance. 
-Calculates charges and payment due for self-pay patients. 
-Prepares daily reports showing daily collections and verify deposit information. 
-Maintains monthly collection goal. 
-Maintains QA of 98%. 
-Performs all other duties as assigned 
-Adheres to and follows all patient experience initiatives. 
-Reports to and departs from work on time and as scheduled. 
-Must be able to deal with stress while maintaining composure. 
-Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS). 
 
Work Experience 
-At least one year of office experience is preferred. 
 
Education 
-High school diploma or equivalent preferred. 
-Bilingual in English and Spanish is preferred. 
 
Physical Demands and Work Environment 
Lifting/Carrying    Pushing/Pulling              
Lbs.      % Time     Lbs.      % Time 
1-10     34-66      1-10      34-66 
11-20     0-33     11-20      0-33 
21-50     0-33     21-50      0-33 
51-75     None     51-75      None 
76-100    None     76-100    None 
   
Movement           % Time 
Bend/Stoop/Twist         34-66 
Crouch/Squat               34-66 
Kneel/Crawl                 0-33 
Reach above Shoulder   0-33 
Reach below Shoulder   0-33 
Repetitive Arm             0-33 
Repetitive Hand           34-66 
Grasping                     34-66 
Squeezing                   0-33 
Climb Stairs                 0-33 
Walking Uneven           0-33 
Walking Even               67-100 
   
Environment       % Time 
Indoors              67-100 
Outdoors           0-33 
Extreme Heat      0-33 
Dusty                  None   
Excessive Noise   0-33 
  
Equipment       % Time 
Motor Vehicles    None 
Foot Pedals         None 
Extreme Heat      None 
Dusty                 None    
Excessive Noise   0-33 
  
Work near         % Time 
Machinery          None 
Electricity           0-33 
Sharps              None 
Chemicals          0-33 
Fumes               0-33 
Heights              None 
 
Vision         
Depth Perception    Required 
< 20"                    Required 
Color                     Not Required 
Peripheral              Required 
   
Endurance       Hours at Once      Total in 12HR 
Sit                                 4                        8 
Stand                             1                       2 
Walk                              1                       2