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Guest Services - Front Desk Agent - Courtyard by Marriott, Littleton, MA

Lafrance Hospitality

Posted 3 months ago

Full Time

Littleton, Massachusetts

In Person

Smart Summary

Responsibilities

Manage guest check-ins and check-outs while ensuring accurate payment and recording of guest information. Address guest concerns and handle phone inquiries to maintain high levels of guest satisfaction.

Qualifications

You have prior front desk experience in a hotel setting and possess strong multitasking and communication skills to effectively manage guest interactions and resolve issues. You are reliable, available to work weekends, and can proficiently use Microsoft Office, with familiarity with hotel management systems being a plus.

Must Have Skills for ATS

OnQ

Opera

FOSSE

Lightspeed

HotSOS

GXP

BOB

Kipsu

Slack

Microsoft Office

Job Description

We are delighted to announce a fantastic opportunity at the Courtyard by Marriott hotel located in Littleton, MA! We are currently searching for a charismatic and customer-oriented Part-Time and Full -Time Front Desk Agent.

Hurry and join our exceptional team at the Courtyard by Marriott as a Front Desk Agent! Get ready for a wonderful work environment where you will be surrounded by friendly colleagues and have plenty of opportunities for cross-training, career growth, and mentorship. As a valued Marriott team member, you will also enjoy incredible discounts on hotel rooms for yourself and your family. Plus, we offer exciting Company-wide incentives throughout the year!

That's not all - we have even more perks for you! With DailyPay, you can get paid any day you choose. And, if you refer someone after you join our team, you can earn up to $500!

If you are an ambitious and guest-focused candidate with some weekend availability, we encourage you to apply for this Front Desk Agent position. A friendly and welcoming personality is exactly what we need to ensure our guests have an exceptional experience at the Courtyard by Marriott. This is a golden opportunity for you to enhance your professional skills and unleash your potential!

Pay: $18-$20 Per Hour

Schedule: Must have Weekend Availability- flexibility is schedule - Mornings and Evening shifts open

Job Type: Part-Time & Full-Time Positions Open

Responsibilities:

  • Maintain a warm, welcoming and professional demeanor while interacting with all guests.
  • Check guests in and out of the hotel, ensure proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
  • Answer the phone in a professional & helpful manner.
  • Follow procedures on posting charges and settling guest accounts.
  • Effectively address and resolve guest problems to increase guest satisfaction.
  • Be knowledgeable of emergency procedures and Hotel policies.
  • Practice punctuality for scheduled shifts.

Keywords: Hotel, Hospitality, customer service, receptionist, administrative

  • Prior front desk experience in a hotel setting preferred
  • Multitasking skills and ability to work in a fast-paced environment
  • Reliability
  • Must be 18 years old or older
  • Marriott experience is a plus
  • Open availability, including weekends
  • Proficiency in Microsoft Office; familiarity with systems like OnQ, Opera, FOSSE, Lightspeed, HotSOS, GXP, BOB, Kipsu, and Slack is a plus
  • Strong communication skills
  • DailyPay - Get Paid Any Day!
  • Brand Hotel Room Discounts
  • Company Wide Hotel Room Discount Program
  • Referral Bonus Incentive
  • Retention Bonus Incentive
  • Annual Review Program
  • Extensive Room for Growth
  • Paid Training
  • 401K Matching

Lafrance Hospitality

Lafrance Hospitality was established in the 1950’s and has since grown into a full service hospitality company with a current portfolio of fourteen hotels, five restaurants/function facilities and one catering division. Our current hotels include Hilton, Marriott, IHG and Choice properties. With our team of esteemed professionals, depth of experience, proven strategies and commitment to providing an outstanding guest experience, Lafrance Hospitality provides a complete range of management services. Our small size affords our team the opportunity to focus on each hotel’s individual markets and needs, and apply our core principles; hiring, training and retaining the best team members, exceeding guest expectations, and maintaining streamlined, efficient operations. Lafrance Hospitality's corporate office consists of dedicated team members in all aspects of development and operations. Lafrance Hospitality has the ability to provide consulting and management services in all aspects of operations; finance, sales and marketing, development, daily operations and human resources. In addition, we provide distressed asset management and receivership services to ensure distressed assets run in a cost effective manner during the critical transition phase. Our hands on approach in daily operations have contributed to the success of each of our properties. Our vision is to be the PREMIER Hospitality Company by employing the VERY BEST PEOPLE, trained and empowered, to deliver a QUALITY product with SENSATIONAL service to every guest, every time.
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