Description

The Adoption Counselor’s role is to match available pets with homes looking to expand their families, as well counseling adopters through the transition period with their new pet. The ideal candidate would thrive in a fast-paced environment and have excellent customer service skills. This position will be located at both our Fairport and Greece locations.

Schedule: Sunday - Thursday, 9 AM - 6 PM each day.

Essential Job Duties:

• Conduct adoption consultations/conversations and show animals
• Provide exceptional customer service to guests who are inquiring about adoptions
• Answer questions about animals and the adoption process
• Provide compassionate care to all animals in the shelter
• Ensure accuracy of recorded information and process paperwork to adopt animals
• Exercise patience and tact when working with guests in crisis
• Perform adoption follow-up counseling
• Perform screened adoptions for animals with specific medical or behavioral needs
• Maintain knowledge of different animal species and be able to troubleshoot common problems and solutions seen in adoptive homes
• Provide overall animal maintenance—supply animals with food and water, clean cages, kennels and litter boxes
• Maintain sanitary conditions for animals and work areas
• Carry out responsibilities in accordance with the company’s policies and applicable state/ federal laws
• Observe all safety rules and regulations for self and others
• Perform other duties as requested

Requirements

Education & Experience: High school diploma or equivalent education. Minimum one year of animal experience (personal or professional) and one year of customer service experience strongly preferred. A combination of education and experience will be considered if aligned with the position.

Skills: Ability to interpret simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situations. Ability to apply basic mathematical concepts. Must possess the ability to understand detailed and involved instructions and to apply common sense to carry out instructions, as well as the ability to deal with problems involving few concrete variables in standardized situations. Strong animal handling skills preferred. Strong computer skills such as word and excel; ability to learn internal software. Ability to learn to operate animal chip scanner, cash register, as well as use cleaning supplies.

Physical Demands: While performing the duties of this job, the employee is frequently required to remain in a stationary position during shift, move throughout the building and move weight up to 20 pounds. Frequently required to communicate with others. Occasionally required to move excessive weight.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of this position.

Must Align with the Company Mission, Vision and Core Values:
Mission: Together with our community, we better the lives of animals through justice, prevention, and life-saving care.

Vision: A just and compassionate world for all animals.

Core Values: We embrace and recognize that Lollypop Farm donors are the heroes of our work – voluntarily offering time or money, no matter the amount – to support our mission. Together, our core values unify and guide us to provide the best service to the animals, our community, our organization and ourselves.

• Compassion: We show empathy and sympathy for what people and animals are experiencing through positive and constructive actions.
• Communication: We exchange thoughts, feelings, and ideas in pursuit of mutually-accepted goals.
• Flexibility: We are willing and comfortable adapting to new circumstances and conditions.
• Commitment: We are steadfast in our efforts to achieve our mission.
• Teamwork: We collaborate and communicate to achieve common goals, understanding that the organization thrives when unified.
• Integrity: We act with honor, fairness, and respect for animals, individuals, the organization, and our community.
• Respect: We are considerate and show professional regard for all aspects of our work.

Commitment to Diversity: At Lollypop Farm, we believe that people are our greatest strength. We are united by our mission - Together with our community, we better the lives of animals through justice, prevention, and lifesaving care. Our values inspire us to promote and support a diverse and equitable environment of mutual respect where all staff, volunteers, and community members feel a sense of inclusion and belonging.