Job Summary
As a Jr. Systems Analyst, the candidate will assist in analyzing, troubleshooting, and enhancing systems that manage homeowner policies, and customer data. The Jr. Systems Analyst will collaborate with and support the system team by verifying and testing the integrity of the system's functions, programs, and integrations in compliance with company standards. Additionally, the Jr. Systems Analyst plays an active role in requirement gathering and documenting system changes and issues for tracking. The ideal candidate holds an understanding of property & casualty insurance business processes including, but not limited to, policy administration, billing, system features, and the technical processes responsible for maintaining all aspects mentioned or is motivated to learn the necessary foundational knowledge.

Duties and responsibilities

• Under supervision, develop and write various program specification documents based on business user needs and known program capabilities
• Work with all levels of employees throughout the company
• Drive results and solution explanations based upon audience
• QA and UAT testing of the policy and billing systems to assist devs and supervisors
• Understand and reviews rate filings for different products
• Rate testing under guidance
• Requirement gathering to write tickets for PS issues and basic-level system changes
• Basic level system analysis, including diagnosis, investigation, issue replication, etc required for box problems
• Review internal audit results to detect trends and possible errors in rating or document programming.
• Learn and explore all available resources to gain further knowledge in all aspects for the system (Manuals, Manuscripts, Documentation, historical tickets, direct reports, etc)

Essential Functions

• Identify, analyze, and document defects, questionable functions, errors, and inconsistencies in software program functions, outputs, online screens, and content.
• With assistance, perform computer system rate, form, and underwriting-edit testing for multi-state, multi-product operation.
• Perform regression testing for new product changes.
• Create test cases and test data manually and with automation scripts.
• Document, tracks, and communicates test plans, test results, analysis, and unresolved problems.
• Respond accordingly to help desk emails/tickets from all departments within the company on a rotating basis with the rest of the business analyst team.
• Ability to communicate clearly, verbally and in writing
• Ability to understand, document, and convey technical ideas to a non-technical audience
• Ability to think critically, research, and apply findings to day-to-day assigned work
• Ability to use computer software to access various data related systems
• Ability to identify, analyze, and correct defects and inconsistencies in software program functions, outputs, and content
• Ability to grasp foundational programming and systems concepts

Qualifications

• Bachelor’s degree in Computer Science, Statistics, Business Analytics and Mathematics are preferred 
• Knowledge of Property & Casualty insurance technology space covering any one or more of the following: policy admin, claims, billing & collections or direct Property and Casualty insurance is preferred.
• Knowledge of requirements gathering, documenting of IT systems specifications and communication – user stories, business process flows, use case development, user interface specifications etc.
• Knowledge of functional quality assurance – documenting test scenarios/test data and testing of the system from business user perspective.
• Professional Certifications in P&C Insurance is a plus (preferable certifications from Insurance Institute of America and/or AINS 21/22)

Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms.

Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

• Market Competitive Wages
• Prof. Development and Educational Assistance Programs
• Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
• 15 Paid Time-Off Days
• 3 Discretionary Days
• 5 Parental Leave Days
• 5 Jury Duty Days
• 5 Bereavement Days
• 8 Company Paid Holidays
• Health Insurance
• Dental Insurance
• Vison Insurance
• Short and Long Term Disability Insurance (company paid premium)
• Flexible Spending Accounts with Company Contribution
• Health Savings Accounts with Company Contribution
• Employee Life and AD&D Insurance
• Dependent Life and AD&D Insurance
• Company paid AAA Membership
• Company paid Identity Theft Protection
• Other Ancillary Insurance Benefit Programs
• And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.