Front Desk
Associa
Front Desk
Associa
Posted 3 months ago
Full Time
Austin, Texas
In Person
Smart Summary
Responsibilities
Manage the front desk by handling incoming calls, processing payments, and providing customer support. Coordinate office logistics including mail distribution, supply inventory, and conference room bookings.
Qualifications
You have a GED or HS diploma and are bilingual. You are responsible for managing inventory and office supplies, coordinating mail services, and booking conference rooms. You will also handle customer service inquiries via phone, email, and in person.
Must Have Skills for ATS
multi-line phone system
customer service
electronic payments
HOA
Microsoft Teams
Job Description
Answer all incoming calls via multi-line phone system
· Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
· Process electronic payments for customers
· Calmly attempt to resolve and de-escalate any issues
· Escalate calls to appropriate Managers and/or Supervisors when necessary
· Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
· Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
· Coordinate online conference room booking management
· Responsible for tracking inventory and ordering of office and kitchen supplies
· Knowledge of HOA and the services we provide to each community
· Be extremely articulate and professional
· Update mailboxes as needed
· Update Vendor tracking sheet in Teams
GED or HS diploma
Bilingual
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