Customer Service / Inside Sales Representative
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TPSC Transportation Products Sales Company - O Fallon, MO
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Customer Service / Inside Sales Representative
TPSC Transportation Products Sales Company - O Fallon, MO
Posted 3 months ago
Full Time
O’Fallon, Missouri
In Person
Smart Summary
Responsibilities
The representative will manage high volumes of emails and calls to identify railroad customer needs and process requests. They are responsible for handling quote requests, project bids, and coordinating product repairs with the service team.
Qualifications
You have a high school diploma/GED and are comfortable using computers and customer management software. You possess excellent phone and written communication skills, understand active listening, and can effectively manage your time while working under pressure to build customer relationships and identify product needs.
Must Have Skills for ATS
customer management software
Job Description
- 401(k)
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Responsibilities
- Receive a high volume of emails
- Handle inbound calls
- Handle quote and project bid requests
- Acknowledge and respond to Customers and Business Partners in a timely fashion
- Help identify correct product for customers project
- Work with service team on product repairs, work in progress and billings
- Build sustainable relationships and trust with customers through open and interactive communication
- Quick Thinking and Resolution Driven
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and written communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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TPSC Transportation Products Sales Company - O Fallon, MO
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