The Front of House Staff is responsible for providing excellent customer service, ensuring a welcoming environment, and supporting day-to-day café operations. This role involves taking orders, preparing beverages, handling cash, and maintaining a clean and organized workspace to ensure customer satisfaction and uphold brand standards.

Duties and Responsibilites:

Customer Service Excellence

• Provide a warm, friendly, and professional experience for every guest.
• Address customer inquiries and complaints efficiently and with a positive attitude.

Order Taking & Cash Handling

• Accurately take and process customer orders.
• Handle cash and card transactions responsibly, ensuring accurate accounting of sales.

Beverage & Food Preparation

• Prepare beverages according to standard recipes and presentation guidelines.
• Assist with food presentation and packaging, ensuring it meets quality standards.

Maintenance of Cleanliness

• Keep the front-of-house area, including the counter, tables, and floor, clean and organized.
• Ensure that all equipment is maintained and sanitized in compliance with food safety regulations.

Inventory & Stock Management

• Monitor stock levels of consumables (cups, napkins, etc.) and report shortages.
  Assist with restocking and inventory organization as needed.

Upselling & Promoting Products

• Offer suggestions and recommend signature menu items or seasonal promotions to enhance the customer experience.
• Maintain knowledge of all products to confidently answer customer questions.

Adherence to Brand Standards

• Follow the café’s protocols and standards to maintain the brand’s quality and image.
• Contribute to an atmosphere that aligns with the bakery's welcoming and high-quality brand.

Job Requirements & Skills:

• Excellent customer service and interpersonal communication.
• Basic knowledge of cash handling and POS systems.
• Familiarity with basic coffee and beverage preparation.
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and commitment to maintaining cleanliness.
• Previous experience in a customer service or hospitality role is an advantage but not required.
• Familiarity with food and beverage operations in a café or bakery setting.

Benefits:

• Health, Dental, Vision Insurance and EAP (Employee Assistance Program)
• 401(k) Retirement Plan with up to 5% match 
• Life Insurance and AD&D (Accidental Death & Dismemberment) 
• BTA Insurance (Business Travel Accident Coverage)
• Paid-time off (PTO) and Paid-sick leave (PSL) 
• Celebration & Condolence Benefits
• Holiday Gift Certificates 
• FSA (Flexible Spending Account) 
• DCFSA (Dependent Child Care Spending Account)

** All benefits are based on full-time positions and company policy

Pay Rates: $14 ~ 16/hr