Overview

Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law enforcement responses and/or patient transport. Evaluates and prioritizes calls for service and dispatch the appropriate personnel and equipment. Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the field units, and processes field requests as they are received. Maintains situational awareness for weather and other incidents in the area to keep field units and management appraised of any noteworthy activity. Maintains and updates several reference logs in the Communications Center and performs other duties as assigned.
Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable
Education

High School Diploma or Equivalent Required - And Associate's Degree Related Field Preferred
Experience

1 Year Telecommunications In Law Enforcement And Dispatch - Emergency Required

WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C. The 900+ bed system comprises a network of health care facilities that includes: • Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C. • Community hospital in Cary • Women’s hospital and family health center in North Raleigh • Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex • Freestanding Children's Emergency Department and dedicated Children’s Hospital • One of the highest volume heart centers in the United States • Level IV Neonatal Intensive Care Unit • Multiple outpatient rehabilitation sites • 40+ primary care and specialty physician practices • Home health services WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care. Specialties WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.

Telecommunicator Specialist

Telecommunicator Specialist

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