Customer Service Representative (CSR) – Large & Small Animal Department

Quakertown Veterinary Clinic (QVC) is seeking professional and compassionate Customer Service Representatives (CSRs) to join our veterinary reception team in both our Large Animal and Small Animal departments.

This position is ideal for individuals who enjoy working in a fast-paced environment, have strong communication skills, and are committed to providing excellent customer service to clients and patients.

QVC is a 24/7 veterinary hospital focused on providing high-quality patient care and client service.

Department Schedules

Large Animal Reception

Hours: 7:30 AM – 5:30 PM

Small Animal Reception

Hours: 3:00 PM – 11:00 PM

Full-time and part-time positions are available.

Weekend rotations, select holidays, and occasional on-call shifts may be required.

Essential Duties and Responsibilities

Answer incoming phone calls in a professional and timely manner
Greet clients and assist with check-in and check-out procedures
Schedule appointments and update patient/client records
Respond to client questions and provide general information
Process invoices and payments
Monitor patient flow and communicate with hospital staff as needed
Perform clerical duties including filing, email communication, and record maintenance
Assist with over-the-counter sales of diets and retail items
Maintain a clean and organized reception area

Qualifications

Previous customer service, receptionist, or administrative experience required
Veterinary or medical office experience preferred, but not required
Strong verbal and written communication skills
Ability to multitask and remain organized in a busy environment
Professional demeanor and dependable attendance
Basic computer and data entry skills
Ability to work collaboratively with team members and clients

Physical Requirements

This position requires sitting, standing, walking, speaking, hearing, and the ability to use computers and phones for extended periods of time. Specific vision abilities may include close vision and the ability to adjust focus. Reasonable accommodations may be made for qualified individuals with disabilities.

Benefits

Eligible employees may receive:

401(k) with company match
Medical, dental, and vision insurance
Paid time off and holiday pay
Life and disability insurance
Employee discounts
Training and continuing education resources
Shift differentials of up to $3.50 per hour

About Quakertown Veterinary Clinic

Quakertown Veterinary Clinic provides veterinary services for both large and small animals and is committed to compassionate patient care, client service, and teamwork.

At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other. We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people. Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit. Our work is guided by four core pillars: • Elevate Care: through clinical autonomy, innovation, and shared expertise • Champion People: with well-being support, mentorship, and career growth • Enhance Experiences: for our teams, clients, and patients alike • Expand Impact: in the communities we serve and the profession we love Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead. We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.

Customer Service Representative: Large Animal and Small Animal