Elite Mercedes is seeking a motivated and customer-focused Service Receptionist to join our team in Springfield, MO. In this role, you will be the first point of contact for our service customers, ensuring a welcoming, efficient experience and facilitating communication between customers and our service department. If you are organized, detail-oriented, and enjoy working with people, this position may be a great fit.

Responsibilities

• Greet customers warmly and assist with service inquiries both in person and over the phone.
• Schedule and coordinate service appointments efficiently.
• Document and relay customer concerns and service requests to Service Advisors & technicians.
• Provide accurate estimates of service costs and timelines.
• Maintain accurate records of customer interactions and service orders.
• Handle questions, complaints, and follow-up communications professionally.
• Collaborate with the service team to ensure the timely completion of vehicle repairs and maintenance.

Requirements

 Our BDC (Business Development Center) Service Agents promptly manage a high volume of inbound/outbound calls and emails. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues, and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on the shuttle schedule if needed
• Answer all calls in a prompt, professional, and courteous manner
• Use scripts to collect all pertinent customer information and document it in the system accordingly
• Excellent customer service skills and motivation to be successful
• Appointment setting experience is a plus
• Able to multitask in a fast-paced environment
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test
• High school diploma or equivalent.
• Previous experience in customer service or automotive service department preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Basic computer proficiency and familiarity with scheduling software.
• Positive attitude and a commitment to providing exceptional customer service.

Benefits

• Competitive hourly wage: Based on experience
• Opportunities for growth and advancement within the company.
• Supportive and friendly work environment.
• Employee discounts on vehicle services and products.
• Training and development programs.
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Paid training
• Vision insurance
•  

About the Company

At Elite Mercedes of Springfield, we've been proudly serving the Springfield, MO community with quality vehicles and exceptional service. Our team is dedicated to maintaining high standards of customer satisfaction and fostering a positive work culture. Join us and become part of a dealership that values integrity, teamwork, and continuous improvement.