Customer Service/Collections - Commercial

Caine & Weiner

Posted 3 months ago

Full Time

Los Angeles, California

In Person

Smart Summary

Responsibilities

Manage a portfolio of accounts by making inbound and outbound calls to negotiate payments and settlements. Ensure all collection results are accurately entered into the system while adhering to compliance standards.

Qualifications

You are a motivated individual with great energy looking to build a career in accounts receivable management. You will be responsible for making outbound calls and negotiating payments, with opportunities for commission and growth within the company. Experience with Microsoft Office, data entry, and customer service is a plus.

Must Have Skills for ATS

Microsoft Office

Excel

Word

Outlook

FDCPA knowledge

Job Description

WE ARE SEEKING MOTIVATED INDIVIDUALS WITH GREAT ENERGY WHO ARE LOOKING TO BUILD A CAREER WITH US!

Caine & Weiner is one of the oldest agencies in the US, established in 1930. We enhance cash flow for the global business community through the creative and effective utilization of accounts receivable management systems and innovative solutions. 20% of the Fortune 500 companies use our services.

Pay: From $20/HR +  COMMISSION

  • Great work/life balance
  • Commission is paid out 2 times a month
  • Paid training
  • Flexible schedules
  • Personal desk/workspace
  • Medical, dental, vision insurance, PTO, Sick time and 401k
  • Competitive, challenging and rewarding environment
  • Opportunities to grow
  • Bilingual pay incentive – English/Spanish

Position Overview:

This is an onsite call center environment with most of your shift being on the phone negotiating payments. You will be responsible for taking inbound and making outbound calls on behalf of our clients, ultimately attempting to collect. The more you collect, the more you earn!

Essential functions:

  • Manage a portfolio of accounts
  • Handle inbound and outbound calls according to company policies and procedures
  • Negotiate payments, settlements, and payment programs according to company guidelines
  • Meet department call and collection goals
  • Enter results into collection system using keyboard/computer, skip tracing
  • Adhere to compliance standards and practices

Hours of operation are (7am - 5pm) with a variation of 1 Saturday a month (8am -12pm) and 1 late night a week (10:20 am -7 pm.)

Having the following skills is a plus:

  • Customer service
  • Strong communication
  • Data entry
  • Microsoft Office: Excel, Word, Outlook
  • Telephone/Dialer
  • First/Third-Party Agency
  • CUBS
  • FDCPA knowledge

Caine & Weiner is an Equal Opportunity Employer, our full suites of solution-based services provide our clients with individual customization and optimized recovery results. We are committed to building a positive, professional environment that fosters team work and honors our historic service values and integrity.

Caine & Weiner

Caine & Weiner is a solution-based accounts receivable management enterprise, founded in 1930, that specializes in providing 1st and 3rd party collection solutions to commercial (B2B) and consumer (B2C) businesses in every major industry, including many Fortune 500 Companies. As an alliance partner of the International Credit Exchange (ICE), the world leader in international collections, investigations and risk management, we have established a strong offshore presence. The partnership consists of 90 offices and 4,000 employees located in major world capitals. Mission Statement: We enhance cash flow for the global business community through the creative and effective utilization of account receivable management systems and innovative solutions. As we approach the end of our first century of successful service, our strategic intent is: * Continued growth through internal development of our resources * On-going investment in people, procedures, compliance and technology * Acquisition of, and alliances with progressive companies who share our vision We are committed to building a positive, professional environment that fosters team work and honors our historic service values and integrity. We are always looking for the right personnel at http://www.caine-weiner.com/careers/
Runway Icon
Boost Your Interview Chances

With Runway

See Your Fit for This Role

1-5 min

Your Score

?

Top Applicants

90%

Your Job Search Advantage

Key Gaps & Next Steps:

Address these in your resume & Interview

Top Strengths For This Role

Highlight these in your cover letter & interview

Your Interview Guide

A Personalized Interview Strategy

Freshest Opportunities

Never Miss a Good Fit

Get notified when jobs mach your criteria