Summary:

This position oversees daily property operations, including leasing and maintenance tasks to deliver best in class service and property performance. This position works closely with property owners and upper management to meet property objectives and operating performance. A strong emphasis is placed on property showings, converting leads, and delivering an exceptional leasing experience. 

Essential Duties and Responsibilities:

Core duties and responsibilities include the following; other duties may be assigned.

• Proactively drives core business processes, including leasing, resident relations, marketing, and maintenance coordination.
• Conducts property tours, follows up with prospects, and works to convert leads into signed leases.
• Executes sales-oriented action plans to meet occupancy goals
• Executes action plans to align property goals with company goals
• Exhibits role model behavior in customer service and professionalism
• Oversees maintenance of property cleanliness and curb appeal
• Adheres to the letter and spirit of Fair Housing and Employment laws
• Follows all safety procedures, risk management protocols, and property audits
• Completes additional tasks or projects ass assigned by Management

Competencies:

To perform in this role successfully, an individual should demonstrate the following competencies.

• Problem Solving - Identifies and resolves problems in a timely manner, works well in group problem solving situations, uses reason even when dealing with emotional or difficult topics.
• Customer Service - Manages difficult or emotional prospect and resident situations, responds promptly to customer needs, solicits customer feedback to improve service.
• Interpersonal Skills - Maintains confidentiality, remains open to new ideas, and navigates conflict productively. 
• Oral Communication - Speaks clearly and confidently, responds effectively to questions.
• Written Communication - Writes clearly and informatively, presents numerical data effectively.
• Business Acumen - Understands business implications of decisions, demonstrates knowledge of market and competition. 
• Cost Consciousness - Works within budgetary guidelines at the direction of management.
• Ethics - Treats people with respect, keeps commitments, works with integrity.
• Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time. 
• Judgement - Makes informed decisions and includes appropriate people in the process.
• Professionalism - Approaches others in a tactful manner, reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Follows through on commitments.
• Dependability - Follows instructions, meets deadlines, and maintains reliability.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: High school diploma or equivalent required
• Experience: Minimum 1 year of property management or related residential leasing experience. Strong preference for candidates with demonstrated success in sales, leasing conversion, and customer service.
• Language Skills - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, clients, and the general public.
• Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusion. Ability to interpret an extensive variety of technical instructions.
• Computer Skills - Proficiency in Microsoft Office Suite and property management software.