General Purpose:

As the Technical Service Representative, you will handle technical and service-related phone calls and emails in order to answer questions to facilitate owner repair and assist with the process for sending guns in for repair.

You’ll get to:

• Handle incoming technical service calls by giving technical advice and/or sending parts to facilitate owner repair.
• Handle incoming emails from Benelli USA website to give technical advice and/or sending parts to facilitate repair.
• Generate RA and call tag to facilitate return of gun to Dealer Support Center for warranty and non-warranty repair when owner repair is not possible.
• Stay current and up to date with all service and product changes made by Benelli USA.
• Perform specific and delegated duties as assigned by management.
• Help maintain the integrity and cleanliness of the Dealer Support Center beyond the designated work area to encompass all departments in the warehouse.

Performance Measurements:

• TSR must work professionally and productively showing the ability to be efficient and to utilize time appropriately.
• All work must be performed in accordance with established policies, standards and security procedures.
• Good working relationships and cooperation with all managers and employees.

Supervisory Responsibilities:

N/A

Who you are:

You always strive to do a good job, and you show pride in our brand and your role in the organization. You care about quality at every level. You are someone who has a passion for yourself, others, and our organization. You exercise integrity, and act with high moral standards in a variety of situations. You can navigate internal and external resources to carry out and complete assigned duties. You are great at building relationships and collaborating with others. You are accountable for your actions and show leadership in all situations, and are committed to quality, safety and compliance.

You also have:

• The ability to use a personal computer and related software applications to include Microsoft Word, Excel and Outlook.
• General knowledge of Benelli USA policies and procedures.
• High organizational skills along with a better than average eye for detail.
• The ability to work in a fast paced Customer Service oriented environment.
• The ability to speak, read and write fluent English.

Qualifications:

• Good handwriting, phone, interpersonal and computer system skills are required. 

Other General Job Requirements:

• Regular and satisfactory attendance is required.
• Work mandatory over-time, to include weekends, at the discretion of the company when needed.
• Work in an area that could have lead and chemicals present daily.

Physical Demands and Work Environment:

Benelli USA is committed to working with its employee to reasonable accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.

• Continually required to utilize hand and finger dexterity.
• Occasionally/Frequently/Continually required to talk or hear.
• Occasionally/Frequently/Continually exposure to outside weather conditions.
• The employee must continually lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus.