Assistant Manager with Food Services (Subway Products)

JOB SUMMARY 

 Do you have a passion for great food and friendly customer service? OXXO USA is seeking a dependable and energetic Assistant Store Manager with Food Service to join our team at one of our retail locations featuring Subway. 

As an Assistant Store Manager with Food Service, you’ll help prepare and serve Subway products while creating a warm and welcoming environment for every guest. You’ll play a key role in blending OXXO USA’s convenience excellence with Subway—bringing flavorful meals to our customers every day.

KEY RESPONSIBILITIES: 

• Oversee daily QSR activities to ensure smooth operations. 
• Maintain inventory levels by accurately ordering and monitoring supplies. 
• Ensure the QSR remains clean and organized. 
• Provide exceptional customer service and resolve any issues promptly. 
• Handle financial transactions accurately and efficiently. 
• Develop, lead & support Sales Associates with Food Service

 
 All activities will be performed in support of the strategy and vision of the organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. All activities must comply with Equal Employment Opportunity laws, HIPAA, ERISA, and other regulations. 

EDUCATION AND EXPERIENCE 

• One (1) or more years’ Experience working in retail environment (Preferred) 
• Valid Driver’s License and transportation to/from bank and corporate meeting & valid vehicle insurance (Required) 
• Food safety manager training

JOB REQUIREMENTS 

• Active Listening 
• Demonstrating Ongoing Value 
• Ability to Take Initiative 
• Multitasking and Prioritization 
• Operational Excellence 
• Time Management 
• Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays. 
• Will assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks. 
• Is responsible for continued training, education, and development of all employees in the assigned QSR. All employees will complete training according to corporate policies, procedures, and guidelines. 
• Will help and aid in the recruitment of potential candidates. 
• Manage and resolve customer issues and conflicts in a professional manner.
• Must have a form of communication to be reached. 
• Teach and role model customer service and suggestive selling techniques. 
• Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain QSR image to company standards.
• Responsible for unloading deliveries, organizing inventory and food supplies.

WHAT WE OFFER

• Competitive pay and employee discounts.
• Opportunities for career growth within OXXO USA and Subway.
• A supportive, team-oriented work environment.
• Training and skill development in food service and customer engagement.
• Employee benefits (health, dental, vision, 401k, and more).

While this job description aims to provide a comprehensive overview of the role, it may not detail every task or responsibility required. 

Any salary or hourly range listed reflects OXXO USA’s good-faith estimate at the time of posting and applies only to this market. Actual compensation may vary based on factors such as experience and business needs. Additional compensation and benefits may apply. The Company reserves the right to modify compensation and benefits at its discretion, consistent with applicable law.