SURVEILLANCE AGENT

Hollywood Casino Joliet

Posted 3 months ago

Full Time

Joliet, Illinois

In Person

Smart Summary

Responsibilities

Monitor and record all gaming and casino activities to identify suspicious behavior and ensure compliance with internal controls. Maintain accurate daily logs and reports while providing high-level customer service to guests and team members.

Qualifications

You have a High School Diploma or GED equivalent and 1-2 years of experience in Loss Prevention, Video Surveillance, or a related field. You are able to use a PC, radio communication equipment, VCR, DVR, camera, and other surveillance equipment, and must understand and speak the English language.

Must Have Skills for ATS

Loss Prevention

Video Surveillance

PC

radio communication equipment

VCR

DVR

camera

surveillance equipment

Job Description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

  • Performs duties to monitor and record all gaming and casino activities. 
  • Exercises good judgment to identify suspicious guests or team members, following detailed instructions according to company policies and procedures.
  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.
  • Monitors all casino activities on the casino floor and supporting area. Notifies appropriate party of suspicious behavior.
  • Records and reports on violations of internal controls and criminal behavior.
  • Maintains and updates accurate reports and daily logs of all surveillance and casino activity.
  • Reviews taped incidents to identify gaming problems.
  • Sets up and maintains control standards book, alert files, and other departmental documentation.
  • Other duties as assigned.

BRING US YOUR BEST.

  • Must be at least 21 years of age.
  • High School Diploma or GED equivalent required.
  • 1-2 years of experience in Loss Prevention, Video Surveillance, or a related field is preferred.
  • Knowledge of loss prevention and video surveillance techniques a plus.
  • Must understand and speak the English language.
  • Must be able to use a PC, radio communication equipment, VCR, DVR, camera, and other surveillance equipment.

PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The employee must occasionally lift and/or move up to 50 pounds.  The employee requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance. 

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

18.50 to 21.00

Hollywood Casino Joliet

HOLLYWOOD CASINO JOLIET We've got all the excitement of Hollywood, just 35 minutes from Chicago. At Hollywood Casino Joliet, you'll find the best slots and table games action on our 50,000-square-foot casino floor with nearly 1,000 of the latest and most popular slot and video poker machines, including the most penny slots in town; blackjack, craps, roulette, and more! Whenever you play, be sure to use your mychoice card. It's your key to great benefits like cash, comps, and more. Best of all, it's FREE to join. With real-time rewards you can earn and redeem comps at Hollywood Casino Joliet and Hollywood Casino Aurora, as well as many other Penn National Gaming properties including M Resort in Las Vegas! Play from participating properties has been combined into one superstar card so you’ll earn even bigger comps faster! And if you become one of our Preferred, Elite or Owners Club Members, you'll have access to our exclusive and lavish VIP Lounge. Hungry? From delicious entrees to a causal bite, we're ready to serve up a dish to delight. We offer a variety of choices, each with its own flair, unique flavors and the kind of service you deserve! It's all at Hollywood Casino Joliet! Must be 21 to gamble. If you or someone you know has a gambling problem, crisis counseling and referral services can be accessed by calling 1-800-GAMBLER (1-800-426-2537)
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