Description

Mission: The Link works with youth and young families to overcome the impacts of poverty and social injustice. Our 23 programs provide supportive housing, intensive case management services, and skills development to youth at risk of or experiencing homelessness, sex trafficking and/or involvement in the juvenile justice system. The Link prides itself on its innovative, youth-centered, strengths-based programming for youth and families as well as programs that are co-designed, implemented and overseen by youth.

Position Specifics

• Hiring Salary Range: $xxx-xxx/hour based on qualifications 
• Job Type: Full-Time, Non-Exempt
• Location: Minneapolis, MN
• Hours/Days: Mon-Fri 8:00AM-5:00PM

BASIC FUNCTION

This position serves as a central support role in creating and maintaining a welcoming, efficient, and professional environment for staff, youth, visitors, and vendors. In addition to managing day-to-day building and supply needs, the role provides essential technology, systems, and operational support to the IT and Operations Manager and the Human Resources Director. The receptionist ensures smooth organizational operations by coordinating administrative tasks, supporting technology workflows, and helping maintain reliable office and facility systems.

ESSENTIAL FUNCTIONS

• Answers all incoming calls and directs them appropriately.
• Monitor secure entry and provide access to visitors to the Glenwood Office.
• Greet all visitors in a warm and welcoming manner.
• Assists with deliveries, site visits, visitors, tours, etc.
• Processes all mail and receives packages.
• Order office supplies and maintain inventory.
• Order business cards and create badges.
• Manages and updates the organization’s phone lists.
• Updates phone extensions and staff lists as needed.
• Prepare meeting agendas as needed.
• Manage the Outlook calendars for leadership and conference rooms.
• Manage calendars for common rooms.
• Assists in meeting preparation by ordering food as necessary, setting up seating, etc.
• Cleans and organizes front desk and common areas.
• Cleans and organizes the kitchen area by washing dishes, cleaning staff refrigerator, and wiping down countertops and tables.
• Minor office maintenance, changing lightbulbs and furnace filters, watering plants, taking out recycling, etc.
• Keeps sidewalks clear as needed (i.e. shoveling snow, removing ice).
• Maintain confidential client/participant information.
• Assists HR with job postings and other tasks as directed.
• Provide Microsoft 365 and Cyber security Training for new staff onboarding (training provided) 
• Assist IT and Operations manager with IT inventory and maintenance.
• Be responsible for the ordering, setup and maintaining of staff cell phones and the (MDM) program to run them.
• Open and close office using security protocols
• Find and maintain vendors and vendor relationships.
• Administering and supervising vendor accounts for staff.
• Coordinating special orders with the case managers and Development team.
• Regular and consistent attendance is required.

GENERAL RESPONSIBILITIES

• Preserve the integrity of the programs and agency
• Demonstrate commitment to The Link’s mission and vision, and values of equity, diversity and inclusion
• Support the overall growth of the agency
• Maintain positive and healthy relationship with co-workers and other related parties
• Assist where needed as a team player
• Create a safe, respectful, and healthy atmosphere and environment where everyone can grow and learn
• Participate in special projects as necessary
• Attend all meetings and trainings as required
• Maintain positive and professional interactions with clients, co-workers, and all parties involved
• All other duties as assigned

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Desire to continuously learn for personal and professional growth
• High level of personal and professional integrity, including ability to protect and maintain confidentiality
• Ability to work effectively with and relate to diverse populations
• Excellent communication skills, both verbally and writing
• Professional demeanor
• Ability to work independently as well as in teams
• Ability to enter data into computer systems with a high degree of accuracy
• Demonstrated ability to efficiently organize, coordinate, track and complete multiple tasks as well as adjust to changing priorities
• Able to learn, work in and with new technology.

QUALIFICATIONS

• Experience working with homeless or at-risk populations preferred.
• Knowledge of child welfare systems and community resources preferred
• Prior customer service or receptionist experience preferred
• Computer application proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint
• Experience with office equipment, such as photocopier, fax, scanner, etc.
• Completion and satisfactory results of a pre-employment criminal background screening

WORKING CONDITIONS

• Requires frequent use of repetitive motion activities including typing on a computer keyboard and mailing and packet assembly
• Frequently requires the ability to work for several hours at a time at a desk and computer
• Requires frequent verbal communication in the form of public speaking in front of groups
• Requires frequent lifting, carrying or otherwise moving and positioning objects weighing up to 25 pounds when stocking organizational supplies
• Requires frequent use of a telephone to provide information in a clear and understandable manner to callers
• Workspace is located in an open lobby area, which can occasionally be loud or disruptive
• Maintains a professional appearance appropriate to the work environment

BENEFITS

The Link offers benefits to eligible employees such as medical, dental (The Link covers 100% of the premiums), vision, a generous 401k with employer match, over 2 weeks of PTO in your first year, birthday PTO, two days of volunteer PTO, 11 paid holidays/holiday pay, and more!

COMPENSATION PHILOSOPHY 

As outlined in our Compensation Philosophy . The Link believes strongly in pay equity and transparency, and wages that lead our field for similar roles.  To that end, The Link will ensure all new hires are offered the highest wage they are eligible to receive within the position's hiring range based on their years of relevant professional experience, lived experience, and relevant degrees and licensures.  The Link has a “no negotiation policy,” which means candidates should not have to negotiate their way to a fair wage for their skills and experience and will automatically be given the highest wage they are eligible for based on their qualifications. 

OTHER

The Link is an Equal Employment Opportunity employer. The Link complies with laws relating to discrimination against qualified applicants and employees in hiring or in any decision affecting job status or pay, based on race, color, creed, religion, national origin, sex, gender identity, marital status, disability, familial status, covered veteran status, public assistance status, membership in a local commission, sexual orientation, age, genetic information, or other applicable protected classes. 

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.